French Language Expert

At Genpact, we dont just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

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Lead Consultant, French Language Expert (Near-Native Fluency)

In this role, Inviting applications for the role of French speaking resource (Near-Native Fluency) with a good understanding of any web technology skills such as Java/.Net/ JavaScript/Vue.js/Node.js/Python and familiarity with RDBMS (Basic SQL Commands) and basic ITIL process.

Responsibilities

• we are seeking a skilled and experienced French resource who is very articulate with technical capabilities to join our team. The successful candidate will be responsible for resolving Software application issues and managing the End-to-End communication in French with the customer. The ideal candidate will have strong linguistic skills, attention to detail, and cultural sensitivities.
• Coordinate with Vendors, Business users and other stake holders regularly in French via Teams meetings/Ad hoc Calls/Mails/Chat/Tickets.
• Participate in Operational meetings with the customer to provide overall status updates in French
• Translate ServiceNow Tickets into French to English and vice-versa
• Translate/interpret SOPs/KBAs/Documents/Recorded trainings based on requirements, including but not limited to, articles, reports, marketing materials, website content, and legal documents, from English to French and vice versa.
• Help the team members in setting French templates for user communication.
• Ensure the accuracy and quality of mail or ticket communication in French, paying attention to grammar, punctuation, and cultural nuances.
• Work on SOP based ticketing/non-ticketing activity
• Flexible to work during European Time zone.
• Flexible to work during off-shift hours/weekends on Ad hoc basis.
• Maintain confidentiality and adhere to ethical standards in handling sensitive information.

Qualifications we seek in you!

Minimum Qualifications

Any one of the following in French:

• Master’s Degree in French or C1/C2 from Alliance franchise
• Immersion programs or Additional course
• Specialized Training
• Internships or work experience in IT Application Support

Preferred Qualifications/ Skills

• Proven experience as a French Techno Functional Analyst for Application support project.
• Excellent proficiency in both English and French, with strong writing and communication skills in both languages.
• IT IL V3/V4 certified
• Proficiency in translation/Interpretations is an advantage.
• Strong attention to detail and ability to maintain accuracy under tight deadlines.
• Cultural sensitivity and awareness of linguistic nuances.
• Ability to work independently and as part of a team.

Why join Genpact?

• Lead AI-first transformation

  – Build and scale AI solutions that redefine industries

• Make an impact

  – Drive change for global enterprises and solve business challenges that matter

• Accelerate your career

  —Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills

• Grow with the best

  – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace

• Committed to ethical AI

  – Work in an environment where governance, transparency, and security are at the core of everything we build

• Thrive in a values-driven culture

  – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.