Fraud Technical Specialist

A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and longterm partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our rightshore delivery model offers solutions covering the complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services and Insurance Verticals. Our clientele includes Fortune 500 & FTSE 100 companies

Collaborate with the Fraud Technical Lead to design and optimize fraud detection rules using insights derived from large-scale data analysis.

• Investigate emerging fraud trends by interrogating data across multiple systems, identifying patterns and proposing actionable countermeasures.
• Respond to business-critical questions by developing advanced SQL queries and customized reports. Youll go beyond the numbers to deliver clear, meaningful insights to stakeholders across the business.
• Support system quality assurance through user acceptance testing of fraud platform upgrades and enhancements, ensuring all changes meet functional requirements and are free of defects.
• Work with internal support teams and external vendors to resolve system incidents, applying commercial judgement to prioritize and escalate issues appropriately.

Key Skills & Experience

• Advanced SQL proficiency confident writing complex queries involving joins, subqueries, CTEs, and aggregate functions.
• Experience working with large datasets in an enterprise data warehouse environment (e.g., Oracle, Goggle Cloud Platform).
• Strong analytical mindset with the ability to translate business problems into data-driven solutions.
• Comfortable designing and testing fraud detection logic based on behavioral and transactional data.
• Highly numerate, ideally with experience in a data analysis or fraud analytics role.
• Previous fraud experience is advantageous but not essential technical and analytical capability is key.
• Demonstrates resilience and adaptability when faced with competing priorities.

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