Fraud Technical Specialist

About Firstsource

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes.

Job Title: Fraud Technical Specialist

Function/Department: Operation Support

Roles and Responsbility :

Reporting into the Fraud Technical Lead, you will work as part of a team to help underpin the delivery of clientsTechnical Fraud strategy ensuring that is afforded the highest level of protection via efficient and optimal use of best-in-class fraud controls.

Undertake operational tasks that ensure the smooth running of clients fraud function across multiple systems. Continually build comprehensive knowledge of common fraud trends through a mixture of analyst feedback and proactive interrogation of data. Present rule configuration changes to the Fraud Technical Lead with the aim of optimising overall fraud detection.

Respond to information requests by developing customised reports through the combination of SQL database queries and ad-hoc data extracts. Be able to go beyond figures and deliver meaningful insight in a way that can be easily digested by various stakeholders to help answer the important questions.

Be involved in maintaining quality assurance of fraud systems through user acceptance testing of upgrade deployments and or system enhancements. Ensure functional deliveries match expected requirements whilst all bugs and issues are removed prior to production release.

Respond to system incidents by working with relevant support teams / vendors to resolve operational issues within the defined schedules and service level agreements. Apply commercial judgement to correctly prioritize operational malfunctions and ensure impactful system issues are appropriately escalated.

Key Skills & Experience Include:

Highly numerate preferably with experience in a data analysis role

Strong proven SQL experience is a must

Solid critical thinking and methodical approach when dealing with technical issues

Demonstrates resilience when faced with competing priorities

Previous fraud experience advantageous but not essential

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.