Fraud Technical Specialist

Job Description

About Firstsource Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, India and Mexico. Our rightshore delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Our clientele includes Fortune 500 and FTSE 100 companies. Fraud Technical Specialist Band 4 What You Will Do: Reporting into the Fraud Technical Lead, you will work as part of a team to help underpin the delivery of Skys Technical Fraud strategy ensuring Sky is afforded the highest level of protection via efficient and optimal use of best-in-class fraud controls. Undertake operational tasks that ensure the smooth running of Skys fraud function across multiple systems. Continually build comprehensive knowledge of common fraud trends through a mixture of analyst feedback and proactive interrogation of data. Present rule configuration changes to the Fraud Technical Lead with the aim of optimising overall fraud detection. Respond to information requests by developing customised reports through the combination of SQL database queries and ad-hoc data extracts. Be able to go beyond figures and deliver meaningful insight in a way that can be easily digested by various stakeholders to help answer the important questions. Be involved in maintaining quality assurance of fraud systems through user acceptance testing of upgrade deployments and or system enhancements. Ensure functional deliveries match expected requirements whilst all bugs and issues are removed prior to production release. Respond to system incidents by working with relevant support teams / vendors to resolve operational issues within the defined schedules and service level agreements. Apply commercial judgement to correctly prioritize operational malfunctions and ensure impactful system issues are appropriately escalated. Key Skills & Experience Include: Highly numerate preferably with experience in a data analysis role Strong proven SQL experience is a must Solid critical thinking and methodical approach when dealing with technical issues Demonstrates resilience when faced with competing priorities Previous fraud experience advantageous but not essential Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.