Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in mumbai
>
JPMorgan Chase Bank
>
Fraud Manager Associate

Fraud Manager Associate

JPMorgan Chase Bank

8 - 13 years

16 - 18 Lacs

mumbai

Posted:1 day ago| Platform:

Apply

Skills Required

training management associate due diligence client satisfaction banking client engagement associate ii management stakeholder management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Join a dynamic team at the forefront of fraud prevention and client experience. Be part of a global organization committed to innovation and excellence. Work with talented professionals dedicated to protecting clients and modernizing banking processes. Advance your career in a collaborative and fast-paced environment. Make a meaningful impact on client satisfaction and fraud prevention strategies.
As a Payment Lifecycle Associate II in Global Banking, you will lead a team of Payment Lifecycle Analysts and Associates. You will drive change through innovation, execute firm strategies, and modernize client fraud experiences. You will interact with internal teams and external clients, serving as a primary contact for complex client requests. Your role involves participating in projects, handling escalated requests, and enhancing Global Banking systems and processes globally. You will report to a Payment Lifecycle Manager III as part of the Global Banking Fraud Prevention and Recoveries Team.

Job Responsibilities

Manage direct reports, coach team members, monitor calls, and resolve client concerns.
Oversee real-time queue management, case assignment, and prioritization.
Handle escalations of potentially fraudulent payments and engage clients for due diligence.
Educate clients on Lookalike domain alerts.
Investigate and process fraudulently negotiated items, ACH, and Wire transactions.
Analyze client transactions to identify high-risk activities requiring client engagement.
Own client fraud experience and satisfaction, providing internal communication and updates.
Support the development and maintece of policies, procedures, and training materials.
Provide regular updates to senior leadership through business reviews and KPI meetings.

Required Qualifications, Capabilities, and Skills

Minimum of five years of experience managing an operations team.
Effective leadership skills with the ability to motivate, develop, and train team members.
Excellent written and verbal communication skills.
Relevant experience in stakeholder management and client focus.
Strong working knowledge of fraud strategies and payment conventions.
Professional presence with adaptability to evolving needs.
Ability to multi-task and leverage internal resources effectively.
Strong client focus and ability to partner with internal groups.
Flexibility to support a 24-hour work schedule.
Must be "On Track" on all performance dimensions from the most recent review.

Preferred Qualifications, Capabilities, and Skills

Experience in managing teams; expertise in fraud strategies, and international payment practices.
Expertise in client and stakeholder management

More Jobs at JPMorgan Chase Bank

Valuation Controller - Automation, Developer - Associate

Mumbai

5 - 10 yrs

INR 20 - 25 Lacs

Transaction Processing Specialist

Chennai, Pune, Delhi, Mumbai, Bengaluru, Hyderabad, Kolkata

2 - 7 yrs

INR 4 - 9 Lacs

Transaction Processing Manager

Chennai, Pune, Delhi, Mumbai, Bengaluru, Hyderabad, Kolkata

4 - 9 yrs

INR 15 - 20 Lacs

Lead Software Engineer - Java, SpringBoot

Mumbai

5 - 10 yrs

INR 15 - 20 Lacs

Software Engineer III - Mongo DB Database Engineer

Mumbai

3 - 8 yrs

INR 30 - 35 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

JPMorgan Chase Bank

Financial Services

New York

Login to

Please Verify Your Phone or Email

Confirm Action

Fraud Manager Associate