Founder's Office: Seller Operations Associate

Company Description:

We are an interactive live commerce platform, enabling millions of wholesalers, retailers and offline stores take their businesses online through live. Our mission is to revolutionise the shopping experience both for sellers and buyers by bringing a unique blend of entertainment and commerce. Join us to be part of a dynamic team that is transforming the way people buy and sell online.

Key Responsibilities:

A. Seller Onboarding & Support

1. Engage with sellers and handhold them through the onboarding journey.

2. Set up accounts, train sellers on using Zoop, and guide them through their first few livestreams.

3. Troubleshoot basic issues and ensure a smooth experience in the early stages.

B. Operations & Process Execution

1. Manage day-to-day operational tasks like scheduling livestreams, tracking performance, and coordinating giveaways.

2. Collect seller and buyer feedback, organize it, and share actionable insights with the team.

3. Support the Ops lead in building scalable workflows and improving seller retention.

C. Relationship Building

1. Be the primary point of contact for sellers - ensuring they feel supported and valued.

2. Build long-term trust by staying consistent, reliable, and solution-oriented.

What we're looking for:

1. 0–2 years of experience (freshers welcome if you’re sharp and proactive).

2. Excellent communication skills (English + Hindi; regional languages a plus).

3. Comfortable speaking with sellers, resolving queries, and building rapport.

4. Interest in e-commerce, social media, or live-streaming.

5. Strong organizational skills and ability to multitask in a fast-paced environment.

6. A “get-things-done” attitude with a problem-solving mindset.