What this job involves:
To be the single point of contact and responsible for food and beverage operations management, assisting the Account Director and the Client Real Estate team with the delivery of quality food service operations.The Food and Beverage Manager will be highly familiar with cafeteria operations, work caf management, and event-based services, including responses to requests for assistance on food service issues from client staff and arrangements pertaining to all operational expenditures. This position will form a part of the team that will provide a professional, value-focused service aimed at meeting or exceeding the client's expectations.
Key Responsibilities:
Administrative Function
- Assist Food Service Team with tactical planning for cafeteria and work caf operations
- Manage and maintain food service tasks including menu planning and service scheduling
- Coordinate special events and ad-hoc services in support of client requirements
- Provide support for meeting room table service and pantry operations as needed and directed
- Assist with the coordination and scheduling of kitchen equipment maintenance activities
Communication and Relationship Management
- Provide general overall food and beverage management services including continuous monitoring of cafeteria operations
- Act as an interface with client, food suppliers, and service vendors
- Ensure appropriate follow up with customers through digital feedback system
- Provide direction/information to vendors, food service staff and service providers as required to ensure excellent coordination/execution of work within client environment with minimal disruption
Program Analysis and Development
- Develop and implement innovative programs, processes and procedures that reduce short- and long-term operating costs and increase productivity by working closely with food suppliers and the client
- Develop monthly/quarterly variance reporting on all food service budgets and operations on a timely basis
- Assist with the development and implement the annual management plan for food and beverage operations
- Oversee menu planning to offer variety and cater to different tastes and dietary needs, with plans often rotating fortnightly
People Management
- Responsible for overall team management, staff development and planning for food service operations
- Execute staff succession and growth plans for cafeteria and pantry service teams
- For every direct report, build actionable and measurable career development plans
- Review the performance of food service staff and conduct performance appraisals from time to time
- Make recommendations to the Senior Manager for future trainings given to the food service management team
- Ensure adequate, trained, and uniformed staff are deployed for efficient and courteous service during all operational hours and events
Compliance
- Support compliance with all applicable laws, ordinances, and regulations impacting food safety, sanitation, and health
- Meet or exceed Key Performance Indicators (KPI's); monitor Service Level Agreements (SLA's) monthly to identify potential challenges and plan corrective actions accordingly
- Enforce all Company policies and training requirements regarding safe and efficient food service operations and work practices
- Implement and monitor food safety practices, ensure compliance with local codes and regulations and JLL standards
- Conduct food hygiene checks and kitchen audits to ensure quality and standards including random checks of raw material inventory
Vendor Management
- Monitor overall service delivery of food suppliers and beverage vendors
- Coordination with vendors for resolution of service issues and menu deviations
- Evaluate vendor performance and ensure quality control using high-quality, branded ingredients
- Undertake audit of staff attendance and check their grooming standards
- Ensuring that food service subcontractors are meeting their commitments on scheduled delivery of trainings
Operational Risk Management
- Update and implement Emergency Response plans for food service areas
- After hours food service assistance response
- Respond to and escalate any food safety, quality, or compliance incidents as per client protocols
Operational Audits and Compliance
- Track and report on user satisfaction, vendor compliance, and operational audits
- Maintain documentation of all operational processes, vendor agreements, and compliance records
- Submit monthly reports on inventory, kitchen audits, and deep cleaning
- Maintain and provide periodic updates on kitchen equipment breakdown tracker
Any and all other duties and tasks assigned
Sound like the job you're looking for Before you apply, it's also worth knowing what we are looking for:
Education and experience
- Bachelor's degree in relevant field (Food Service Management, Hospitality Management, or related)
- Minimum of 6 years industry experience required either in food service operations, corporate environment, third party service provider or as a consultant
- Experience in cafeteria operations, vendor management, and food safety compliance preferred
A relationship builder
As well as a keen desire for success in Customer Service, you'll have the ability to handle complex conversations with Clients. You'll also be good at building team relationships and excellent interpersonal skills.
Great organisational skills
You'll have great time management and organisational skills and be good at meeting deadlines in a fast-paced work environment and adapting to your team's or client's changing requirements.
What You Can Expect From Us
You'll join an entrepreneurial, inclusive culture. One where we succeed together across the desk and around the globe. Where like-minded people work naturally together to achieve great things.Keep your ambitions in sight and imagine where JLL can take you...
