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HopUp India
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Floor Supervisor

Floor Supervisor

HopUp India

3 years

0 Lacs

jaipur rajasthan india

Posted:1 day ago| Platform:

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Skills Required

gaming service support flow resolve management leadership communication

Work Mode

On-site

Job Type

Full Time

Job Description

Company Description

Hopup is the ultimate spot for entertaining activities and gaming. Experience joy in chaos with the license to madness.

Role Description

This is a full-time on-site role for Floor Supervisor at HopUp India in Jaipur. The Floor Supervisor ensures smooth day-to-day operations on the gaming floor by overseeing staff, maintaining equipment, ensuring guest satisfaction, and upholding safety and service standards.

Key Responsibilities:

Operations & Supervision

Oversee daily floor activities, ensuring all games and attractions are operational.
Supervise gaming attendants, cashiers, and support staff during shifts.
Monitor customer flow, manage waiting times, and resolve service-related issues quickly.
Ensure all equipment is properly maintained, reported, and repaired as needed.
Assist in stock management for tokens, tickets, and consumables.

Customer Experience

Provide excellent customer service and handle escalated guest concerns.
Educate customers about games, safety rules, and promotions.
Ensure cleanliness and safety standards across the gaming zone.
Monitor guest feedback and suggest improvements to management.

Qualifications and Skills:

Minimum 1–3 years of experience in hospitality, entertainment, retail, or gaming industry.
Strong leadership and team management skills.
Excellent communication and problem-solving abilities.
Customer-oriented with a proactive and positive attitude.

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Floor Supervisor