Floor Supervisor

Company Description

Hopup is the ultimate spot for entertaining activities and gaming. Experience joy in chaos with the license to madness.

Role Description

This is a full-time on-site role for Floor Supervisor at HopUp India in Jaipur. The Floor Supervisor ensures smooth day-to-day operations on the gaming floor by overseeing staff, maintaining equipment, ensuring guest satisfaction, and upholding safety and service standards.

Key Responsibilities:

Operations & Supervision

• Oversee daily floor activities, ensuring all games and attractions are operational.
• Supervise gaming attendants, cashiers, and support staff during shifts.
• Monitor customer flow, manage waiting times, and resolve service-related issues quickly.
• Ensure all equipment is properly maintained, reported, and repaired as needed.
• Assist in stock management for tokens, tickets, and consumables.

Customer Experience

• Provide excellent customer service and handle escalated guest concerns.
• Educate customers about games, safety rules, and promotions.
• Ensure cleanliness and safety standards across the gaming zone.
• Monitor guest feedback and suggest improvements to management.

Qualifications and Skills:

• Minimum 1–3 years of experience in hospitality, entertainment, retail, or gaming industry.
• Strong leadership and team management skills.
• Excellent communication and problem-solving abilities.
• Customer-oriented with a proactive and positive attitude.