Floor Supervisor

Job Description – Floor SupervisorPurpose

To ensure first time right and attend all the customer service requests within promised time.

Role Description

SQOM no: (Servicing/ Repair)

· Floor Supervisor to allocate the job cards to technician based on token no, skill matrix, ramp availability & promised delivery time.

· Monitoring & ensuring completion of jobs within the promised time.

· Monitor the quality of job done by the technician to avoid repeat complaints.

· On completion of the job by technician, should update workshop register and allocate another job card to technician.

SQOM no: ( Vehicle Delivery)

· Inform the Service Advisor about the job done and future job requirements.

· All replaced parts / salvage should be packed in a bag & tied to / kept in the vehicle for hand over to the customer.

SQOM no: (6QC gate)

· Supervisor should check whether the Technician has put the Stamp / Signature on job card.

· Supervisor should check & verify the completion of each of the demanded repairs mentioned by customer.

· Supervisor should check the vehicle randomly & carry out Road test

· If satisfactory, supervisor closes the job card and puts the Stamp / Signature.(otherwise send back to the technician for correction or repairs)

Other Responsibilities:

· Generate PPFR report for product failures to TVSM.

· Maintaining & keeping the workshop clean & tidy.

· Maintaining & monitoring the stock levels of workshop consumables.

· Coordinate with warranty assistant for warranty parts claim.

Job Type: Full-time

Pay: ₹18,000.00 - ₹22,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Paid time off

Experience:

• total work: 1 year (Preferred)

Work Location: In person