floor Manager

Job Summary:

The Floor Manager is responsible for overseeing daily operations of the clinic floor, ensuring smooth workflow, exceptional patient experience, and efficient coordination between staff and management. This role requires strong leadership, communication, and organizational skills to maintain service quality and operational excellence.

Key Responsibilities:

• Operations Management
• Supervise day-to-day activities of the clinic floor.
• Ensure all patient appointments and treatments run on schedule.
• Monitor cleanliness, hygiene, and readiness of the clinic.
• Staff Supervision
• Assign duties and responsibilities to floor staff.
• Monitor staff performance and provide guidance.
• Conduct regular briefings to align team with daily goals.
• Customer Service
• Greet and assist patients, ensuring their comfort and satisfaction.
• Handle patient queries, concerns, and complaints promptly.
• Ensure premium service standards are maintained at all times.
• Coordination & Communication
• Liaise between doctors, therapists, and front office teams for smooth patient flow.
• Coordinate with inventory and admin teams for required supplies.
• Update management with daily operational reports.
• Compliance & Quality Control
• Ensure adherence to clinic protocols and safety guidelines.
• Monitor treatment rooms for proper equipment setup and maintenance.
• Conduct routine checks for service quality.

Qualifications & Skills:

• Bachelor’s degree in Management, Hospitality, or related field (preferred).
• 2+ years of experience in operations or floor management, preferably in healthcare, hospitality, or wellness industry.
• Strong leadership, problem-solving, and multitasking abilities.
• Excellent communication and interpersonal skills.
• Customer-focused with a positive attitude.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Provident Fund

Work Location: In person