Floor Manager

Job Description

Ensure to reduce patient evaluation time and avoid unnecessary delays. Attend to patient grievances and resolve the problems then & there. Ensure patient care executives talk respectfully to patients. Be a link between the patient’s attendants and the hospital. Process management of Appointments, Registration, Billing, Payments, and Files making Appointments maintenance, and reminders to patients and the doctor. Software entries Management at the Registration Ensure that the patients/attendants are kept comfortable at all times and ensure their requirements are met as laid down in hospital rules. Direct patients opting for treatments on special packages to the designated area/block or in the right category of rooms as required by them. Check whether all the staff in his/her working area has reported on their respective duties, If not, contact their respective supervisors and ask for replacement/reliever ( staff like nurses, PCAs/PCEs, security, and housekeeping services, etc. ) To assist the HR department. Housekeeping and Maintenance Responsibilities Checks the cleanliness at the front office and Wards Checks the flowers/ candy etc on the Desk Checks the newspaper in the waiting area Follow up with Maintenance Department, Housekeeping, and security for services required. Escalate issues to HR Manager and General Manager – Operations for unresolved matters Reports OPD Statistics OPD Register Telephone usage report Doctor wise OPD report Stock report Referral report Cash report Job Type: Full-time Pay: ₹15,000.00 - ₹18,000.00 per month Benefits: Cell phone reimbursement Health insurance Schedule: Day shift Evening shift Morning shift Education: Bachelor's (Required) Experience: Total: 4 years (Required) Hospital: 2 years (Required) Work Location: In person Expected Start Date: 24/06/2025