Floor Manager, Hostess

As a team member in this role, you will have the responsibility for Retailer & Customer Satisfaction Index. Your duties will include implementing processes for complaint handling and reducing complaint downtime. Coordinating with various departments of Management to ensure smooth operations will be a key aspect of your role. You will be required to provide daily reports for Mall, Cruise, Parking, Help Desk & Smile Centre. Your primary focus will be to deliver quality services for day-to-day operations and ensure smooth functioning with the support of Soft Services, ERT, Security & engineering team. It will be essential for you to provide valuable technical insights to the projects team from an operations perspective to ensure maximum feasibility in the mall. Additionally, you will be expected to offer support to tenants during their fit-out period, ensure all deposits are received before they become operational, and verify that retailers comply with the fit-out manual. You will also need to ensure that other department managers efficiently handle customer grievances, accidents that occur in the mall, and provide service recovery when necessary. It may be required for you to be involved in these situations. Monitoring safety drills and evacuation drills organized in the mall every month will be part of your duties. You will also be responsible for supervising and controlling the activities of team members during your shift. Candidates with at least 1 year of experience are preferred, and freshers are also welcome to apply for this position. The location for this role is Kurla/Lower Parel/Pune.,