Posted:1 day ago|
Platform:
Work from Office
Full Time
Manager to oversee rider operations, optimize delivery performance, and drive customer satisfaction. This role involves managing Fleet Coaches, ensuring operational efficiency, and implementing strategic improvements to enhance the rider network.
Roles and Responsibilities
Recruit, train, and lead Field Recruiter Coaches to enhance rider sourcing & performance.Monitor and optimize rider efficiency, delivery times, and order completion rates.Design rider delivery rates and incentives for commercial efficiency and competitive engagement.Ensure adherence to safety protocols and company standards.Analyze delivery data and implement strategies to improve operational performance.Address customer complaints and drive continuous improvement in service quality.Develop strategic partnerships to expand the rider network and optimize costs.Generate reports on KPIs, fleet utilization and performance, and business growth.Onboard, foster & grow clients for areas under management purview.
Required Skills:
5+ years experience in fleet/logistics management.Strong leadership, data analysis, and problem-solving skills.Experience in quick commerce or last-mile delivery is Mandatory
Preferred qualifications:
Bachelor's degree in Logistics/Supply Chain Management, Business, or related field.
Skills : -
quick commerce, last-mile delivery, Fleet ManagerRider Recruitment & SourcingTraining & DevelopmentPerformance ManagementOperational EfficiencyCompliance & SafetyRelationship ManagementData Analysis & ReportingTechnology & ToolsCommunication & LeadershipLocal Knowledge & Regulations
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