Fleet Excellence Manager

Swiggy

4 - 9 years

6 - 11 Lacs

Chandrapur

Posted:23 hours ago| Platform:

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Skills Required

Training Fleet management Compliance ROC UPS Customer service Management Cost Logistics Auditing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities:-

Managing a team of 500-850 Delivery Executives ( DE) in a zone(s) directly on a daily basis DE efficiency assigned at an individual level.
Coach DEs via field training at an individual level for better delivery experience.
Conduct regular field audits for better compliance among DEs
Manage and control voluntary attrition and control absconders by conducting regular engagement activities.
Address DE level issues/grievances by escalating to relevant teams like governance, ROC etc.
Mitigate Strikes with minimal ground disruption.
Conduct huddles weekly including GTM of new products/launches
Provide ground intelligence on cost , speed and new launches.
Drive reactivations and attritions through calling and engagement with DEs
Drive Referral by engaging with existing DE s and influencing them to refer more DEs.

Desired Skills:-

Prior experience in fleet management is preferable.
Should have a bike and be willing to travel within the city.
Completes tasks independently with minimal follow-ups
Should be available to work on Weekends.
Knowledge of supervisory techniques to manage, motivate and train blue collared workers.
Should know local geographical area knowledge and should be able to converse in local languages
The candidate should have an entrepreneurial attitude / should be a go-getter
Must have attention to detail and critically think through to resolve problems.
Must have customer service skills and be able to maintain a consistent, high level of service.

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