Fleet Excellence Manager

As a Team & Performance Management Supervisor, you will be responsible for: - Supervising, training, and motivating a team of food delivery executives (riders/drivers). - Scheduling and allocating delivery shifts and zones based on order volumes and operational needs. - Monitoring daily attendance, punctuality, and delivery performance. - Conducting regular performance reviews and providing feedback or coaching. - Handling escalations, grievances, and disciplinary actions in line with HR policies. In terms of Operational Oversight, your role will involve: - Ensuring smooth execution of daily delivery operations with minimal delays or service disruptions. - Tracking and analyzing delivery metrics such as on-time rate, delivery accuracy, and order completion. - Optimizing delivery routes and zones to improve efficiency and reduce delivery times. - Coordinating with the dispatch, warehouse, and customer service teams to resolve delivery issues quickly. Regarding Fleet Maintenance & Compliance, you will need to: - Ensure all company-owned or partner vehicles (bikes, scooters, EVs, etc.) are in good condition. - Scheduling preventive maintenance and repairs to minimize downtime. - Ensuring compliance with road safety, traffic regulations, and company hygiene standards. - Maintaining proper documentation for vehicles, fuel usage, and insurance. For Recruitment & Training, your responsibilities will include: - Supporting the hiring, onboarding, and training of new delivery executives. - Conducting orientation sessions on customer service, delivery process, and food handling protocols. - Implementing refresher training programs to reinforce safety and performance standards. In terms of Reporting & Cost Control, you will be expected to: - Monitoring key delivery KPIs such as on-time performance, delivery cost per order, and productivity per rider. - Tracking and reporting fuel usage, overtime, and fleet-related expenses. - Identifying operational inefficiencies and implementing cost-saving initiatives. - Submitting regular performance and operational reports to senior management.,