Job
Description
The company is looking for a skilled Service Engineer to provide comprehensive production support for FIS Quantum, FIS Echos, and SWIFT systems, focusing on integration with Oracle Fusion Intercompany, General Ledger, and Cash Management. Your role will require expertise in financial systems and technical troubleshooting capabilities to ensure smooth treasury operations. This position is based in Kodathi, Bangalore, with a flexible workplace type. **Key Responsibilities:** **Financial Systems Support** - Provide end-to-end support for FIS Quantum and Echos treasury management systems. - Maintain static data within the Quantum environment to ensure system integrity. - Troubleshoot, fix, and author Enterprise Workflow Framework (EWF) in Quantum, including reports and action-based triggers. - Identify and resolve interface issues with bank statements and cashflows. - Configure, troubleshoot, and fix Cash Xplorer functionality. - Support core treasury processes including In-House Banking (IHB), Cash forecasting, and Intercompany Settlement. - Learn internal systems to provide comprehensive end-to-end support to users. - Receive, analyze, and prioritize related support tickets. - Provide timely solutions to users. - Document resolution steps and knowledge base articles. - Support system upgrades and patches. - Monitor system performance and recommend improvements. **Technical Operations** - Apply strong Oracle/SQL Server database expertise to maintain system performance. - Author and optimize SQL queries for data extraction and reporting. - Apply working knowledge of the Quantum data model to troubleshoot complex issues. - Work with Golden Gate and Datapipelines technologies for data integration. - Support integration points between FIS systems and Oracle Fusion AGIS/GL modules. - Utilize FIS ticketing system to manage and track support requests. **Governance & Compliance** - Maintain SOPs, process documentation, and impact assessments for system updates. - Assess readiness for Quarterly Cloud Updates including regression testing to ensure business continuity. - Ensure financial data accuracy, SOX compliance, and internal control adherence. - Participate in change management processes to minimize operational disruptions. **Required Qualifications** - 5+ years experience with FIS Quantum and Echos treasury management systems. - Hands-on experience in static data maintenance within financial applications. - Proficiency in Oracle/SQL Server database concepts and SQL query authoring. - Experience authoring, troubleshooting, and fixing Enterprise Workflow Framework (EWF) in Quantum. - Knowledge of treasury processes including In-House Banking, Cash forecasting, and Intercompany Settlement. - Familiarity with bank statement and cashflow interfaces. - Experience with Cash Xplorer configuration and troubleshooting. - Working knowledge of Golden Gate and Datapipelines technologies. - Understanding of SOX compliance requirements for financial systems. - Experience with FIS support tools including the FIS ticketing system. This role necessitates a combination of financial systems knowledge and technical troubleshooting skills to maintain critical treasury management systems and offer outstanding support to business users. **Skills:** enterprise, FIS Quantum, data, Datapipelines, Cash Xplorer, treasury management, Oracle Fusion, Echos, Oracle, EWF, integration, management, Golden Gate, troubleshooting, SQL, General Ledger, FIS, Cash Management, compliance, financial systems, framework.,
