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Firstsource is Hiring- Semi voice process- Mega Walkin

Firstsource is Hiring- Semi voice process- Mega Walkin

Firstsource

0 - 5 years

0 - 3 Lacs

Bengaluru

Posted:5 days ago| Platform:

Apply

Skills Required

Semi Voice International BPO Communication Skills Non Voice Process International Voice Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities:

Handle customer queries through both voice (inbound/outbound calls) and non-voice channels (email/chat).
Provide accurate, valid, and complete information using the right tools and methods.
Log and track customer interactions and update records in internal systems.
Troubleshoot customer issues with a solution-oriented approach.
Meet performance targets in terms of quality, productivity, and compliance.
Maintain professionalism in every customer interaction and ensure a positive experience.

Eligibility Criteria:

Education:

Minimum Qualification:
Any Graduate (excluding BE, BTech, MSc, MBA, and BSc freshers)
Candidates currently pursuing studies are not eligible.

Experience:

02 years of experience in a BPO or customer support role preferred.
Freshers from eligible streams may apply.

Skill Requirements:

Excellent written and verbal communication skills in English.
Good typing speed and computer literacy.
Strong interpersonal skills and ability to multitask.
Willingness to work in rotational/night shifts.

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