FIRST Source is Hiring- Voice/ Semi voice

0 - 4 years

0 - 3 Lacs

Posted:1 month ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities

Voice Process

  • Handle inbound and outbound international calls professionally.
  • Resolve customer queries, issues, and complaints in a timely manner.
  • Follow communication scripts and standard operating procedures.
  • Upsell or cross-sell services when required.
  • Maintain customer records accurately.

Semi-Voice Process

  • Respond to customer inquiries via email, chat, and/or ticketing tools.
  • Provide timely and effective solutions with attention to detail.
  • Escalate complex issues to appropriate departments.
  • Maintain proper documentation of interactions and follow-ups.
  • Ensure high levels of customer satisfaction through quality service.

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Firstsource

Business Process Outsourcing (BPO)

Mumbai

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