Job Description
Are You Ready to Make It Happen at Mondel z International?
Join our Mission to Lead the Future of Snacking. Make It Matter.
You work in Mondel z International Digital Services to lead in the development of tools, frameworks and skills that ensure the effective delivery of the experience strategy for a specific process area (which could be in sales, finance, marketing, customer service and logistics, procurement, HR, etc.). You also work with other service operations employees to ensure they are using processes and tools to ensure an impeccable customer experience.
How you will contribute
As a subject matter expert (SME) for processes in your area, you will provide input to capability-building materials and toolkits to ensure adherence to defined processes and to identify opportunities for the development of standard tools, automation, digitization and application for processes in line with group priorities and strategy. In addition, you will monitor key performance indicators to ensure they are aligned to strategic objectives and provide feedback to develop global capability. In this role, you will also audit and manage change controls and keep track of issues and actions to ensure they are addressed on a timely basis. Working with other teams, you will manage issue escalations. As an SME, you not only understand, but keep abreast of industry-wide best practices in your area.
What you will bring
A desire to drive your future and accelerate your career. You will bring experience and knowledge in:
- Your process area or capability
- Knowledge cascading including training others and creating process documentation (for example, standard operating procedures)
- Key performance indicator reporting
- Project management
- Stakeholder management
- Good communicating and interpersonal skill with judgment and decision-making capability and the ability to articulate ideas, actively listen, and read non-verbal communication
- Engaging, inspiring, and influencing people
- Analyzing and synthesizing ideas to draw objective conclusions and to write concise reports
More about this role
What you need to know about this position:
This role is pivotal in ensuring Mondelezs adherence to global data standards and best practices. Youll be instrumental in implementing and upholding policies and guidelines for Product Information Management (PIM), Digital Asset Management (DAM), and related downstream systems. A key aspect of this role is working closely with business stakeholders to define and confirm data ownership, ensuring clarity and accountability across the organization. Youll also be responsible for establishing and maintaining well-defined data roles within both the business and MDS, ensuring a robust data governance framework. Furthermore, you will maintain the global data dictionary (EDC lite), including data lineage. Effectively managing escalations is also a critical component of this position, requiring you to address and resolve data-related issues, changes, and requests for information or guidance that arise from various regions.
What extra ingredients you will bring:
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Youll drive the creation and improvement of KPIs and data quality, ensuring our data is accurate , reliable, and actionable for informed business decisions.
Education / Certifications:
Job specific requirements:
Placement type:
Fix Term - for about 6 months
Work schedule:
No Relocation support available
Business Unit Summary
Job Type
Temporary (Fixed Term)
Service Operations (Delivery)
Global Business Services