FinEx Service Resilience head

As a FinEx Service Resilience Head at HSBC, you will play a crucial role in ensuring the stability and resiliency of the production estate consisting of approximately 400 applications and services. Reporting to the CIO for Finance, Regulatory Reporting, and Cross Functions Technology, you will be responsible for maintaining effective governance and control across the FinEX Production estate. This will involve collaborating with Value Stream-aligned DevSecOps teams and the Enterprise Technology Service Management community to ensure uninterrupted business processes for users across various functions. Your responsibilities will include managing a small central team of Subject Matter Experts in the Service Management, Control, and Infrastructure domains, driving transformation in the DevSecOps teams towards automated solutions and continuous improvement. You will also be expected to maintain a diverse network of stakeholders across Global Finance, Global Risk, Procurement leadership, regional technology leads, key vendors, and various internal HSBC teams. In this role, you will focus on ensuring production stability and resiliency by implementing and reviewing governance and control processes, managing core teams, delivering high-quality production and control metrics, driving convergence of working practices, and actively participating in Communities of Practices to identify best practices in Service Management and Control domains. Additionally, you will be involved in reducing resolution time and service disruption, escalating major incidents appropriately, and ensuring the continual review of key performance indicators and objectives. Your success in this role will require 18+ years of experience as a senior technologist, particularly in providing production service management and control operation for a large, globally distributed technology estate. You should have a track record of DevOps and agile adoption, experience in managing technology vendors, and the ability to influence senior stakeholders effectively. Strong communication skills, attention to detail, and a passion for service management and control will be essential for driving initiatives that create a diverse and inclusive culture within the India team. Join HSBC and be part of a dynamic environment where you can drive culture change, engage with cross-cultural teams, and contribute to the continuous improvement of service performance. Learn more about this exciting opportunity at www.hsbc.com/careers. Please note that personal data related to your job application will be handled in accordance with HSBC's Privacy Statement, available on their website.,