FinEx Service Resilience head

Role Overview: You will play a crucial role as a FinEx Service Resilience Head at HSBC, ensuring the stability and resiliency of the production estate with approximately 400 applications and services. Reporting to the CIO for Finance, Regulatory Reporting, and Cross Functions Technology, your responsibilities will include maintaining effective governance and control across the FinEX Production estate. Collaboration with Value Stream-aligned DevSecOps teams and the Enterprise Technology Service Management community will be essential to ensure uninterrupted business processes for users across various functions. Key Responsibilities: - Manage a small central team of Subject Matter Experts in the Service Management, Control, and Infrastructure domains. - Drive transformation in the DevSecOps teams towards automated solutions and continuous improvement. - Maintain a diverse network of stakeholders across Global Finance, Global Risk, Procurement leadership, regional technology leads, key vendors, and various internal HSBC teams. - Implement and review governance and control processes to ensure production stability and resiliency. - Deliver high-quality production and control metrics. - Drive convergence of working practices and actively participate in Communities of Practices to identify best practices in Service Management and Control domains. - Reduce resolution time and service disruption, escalate major incidents appropriately, and ensure continual review of key performance indicators and objectives. Qualifications Required: - 18+ years of experience as a senior technologist, particularly in providing production service management and control operation for a large, globally distributed technology estate. - Track record of DevOps and agile adoption. - Experience in managing technology vendors. - Ability to influence senior stakeholders effectively. - Strong communication skills, attention to detail, and a passion for service management and control. (Note: No additional details of the company were provided in the job description),