18.0 - 22.0 years

0 Lacs

hyderabad, telangana

On-site

As a FinEx Service Resilience Head at HSBC, you will play a crucial role in ensuring the stability and resiliency of the production estate consisting of approximately 400 applications and services. Reporting to the CIO for Finance, Regulatory Reporting, and Cross Functions Technology, you will be responsible for maintaining effective governance and control across the FinEX Production estate. This will involve collaborating with Value Stream-aligned DevSecOps teams and the Enterprise Technology Service Management community to ensure uninterrupted business processes for users across various functions. Your responsibilities will include managing a small central team of Subject Matter Experts in the Service Management, Control, and Infrastructure domains, driving transformation in the DevSecOps teams towards automated solutions and continuous improvement. You will also be expected to maintain a diverse network of stakeholders across Global Finance, Global Risk, Procurement leadership, regional technology leads, key vendors, and various internal HSBC teams. In this role, you will focus on ensuring production stability and resiliency by implementing and reviewing governance and control processes, managing core teams, delivering high-quality production and control metrics, driving convergence of working practices, and actively participating in Communities of Practices to identify best practices in Service Management and Control domains. Additionally, you will be involved in reducing resolution time and service disruption, escalating major incidents appropriately, and ensuring the continual review of key performance indicators and objectives. Your success in this role will require 18+ years of experience as a senior technologist, particularly in providing production service management and control operation for a large, globally distributed technology estate. You should have a track record of DevOps and agile adoption, experience in managing technology vendors, and the ability to influence senior stakeholders effectively. Strong communication skills, attention to detail, and a passion for service management and control will be essential for driving initiatives that create a diverse and inclusive culture within the India team. Join HSBC and be part of a dynamic environment where you can drive culture change, engage with cross-cultural teams, and contribute to the continuous improvement of service performance. Learn more about this exciting opportunity at www.hsbc.com/careers. Please note that personal data related to your job application will be handled in accordance with HSBC's Privacy Statement, available on their website.,

Posted 5 days ago

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The cleaned title from the given string is Service Resilience Head . HSBC

18.0 - 22.0 years

0 Lacs

hyderabad, telangana

On-site

As an experienced professional in the field of technology and service management, you have the opportunity to join HSBC as the FinEx Service Resilience Head. In this role, you will be responsible for ensuring effective governance and control across the FinEX Production estate, consisting of approximately 400 applications and services. Collaborating with Value Stream-aligned DevSecOps teams and the Enterprise Technology Service Management community, you will work towards maintaining production stability and service resiliency to enable uninterrupted business processes for users across various functions. Reporting to the CIO for Finance, Regulatory Reporting and Cross Functions Technology, you will oversee a small central team of Subject Matter Experts in Service Management, Control, and Infrastructure domains. Your role will involve driving transformation in the DevSecOps teams, promoting automation, self-service mindset, and continuous improvement to enhance service management and control practices. You will also maintain relationships with stakeholders across Global Finance, Global Risk, Procurement, regional technology leads, vendors, and various technology teams within HSBC. Your key responsibilities will include ensuring stability and resiliency across the production estate, managing core teams of Service Management, Control, and Infrastructure SMEs, delivering high-quality production and control metrics, driving convergence of working practices, participating in Communities of Practices, adopting automation and standard tooling, escalating major incidents, reducing resolution time, and ensuring appropriate follow-up on incidents to drive a culture of continual improvement. To succeed in this role, you should be a senior technologist with a proven track record in production service management and control operations within a globally distributed technology estate, preferably in the Financial Services industry. Your ability to provide technical and conceptual thought leadership, influence stakeholders, navigate ambiguity, and drive DevOps and agile adoption will be crucial. Strong communication skills, stakeholder management, vendor relationship management, resilience under pressure, and a passion for service management and control are essential attributes for this role. By joining HSBC as the FinEx Service Resilience Head, you will play a significant role in driving the transformation of technology operations, ensuring production stability, and contributing to the success of the business and technology functions. This position offers the opportunity to lead and innovate in a global environment, foster a culture of continual improvement, and create a diverse, inclusive, and engaging workplace for top talent. If you are ready to take the next step in your career and make a meaningful impact in the world of technology and service management, HSBC welcomes you to explore this exciting opportunity. For more information about this role and to learn about career opportunities at HSBC, visit www.hsbc.com/careers. Personal data shared during the application process will be handled in accordance with HSBC's Privacy Statement, available on the website.,

Posted 2 weeks ago

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