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FIS
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Financial Services Account Associate II

Financial Services Account Associate II

FIS

1 - 2 years

3 - 4 Lacs

Hyderabad

Posted:1 hour ago| Platform:

Apply

Skills Required

Voice process Interpersonal skills Quality standards Customer satisfaction Customer support Manager Quality Control Customer service Operations Financial services Recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

About Team :

The Transfer Agency is a division responsible for Transaction Operations, Processing, and associated functions of mutual funds for various clients.

At FIS we provide service to clients via various channels like Transaction processing, calls & correspondence etc. The customer support may include but not limited to Accounts set up, Shareholder data maintenance, liquidation & overall record keeping.

Call back or Voice process

What you will be doing :

Verifying and inputting customer requests to ensure information is correct and in good order and takes appropriate action.
Performing quality control activities to ensure quality standards are met.
Producing template email or written correspondence to customers, when appropriate
Adhering to all policies & procedure guidelines and divisional operational metrics/standards to achieve operational, productivity and quality
Adhering to all fund/company policies and regulatory controls/requirement
Identifying improvement opportunities to streamline business processes resulting in greater efficiencies, productivity and/or service
Guiding/mentoring peers on less complex processes
Excellent customer service skills that build high levels of customer satisfaction
Strong phone, verbal and written communication skills, along with active listening
Customer focus and adaptability to different personality types
Demonstrates effective people skills and sensitivities when dealing with others
Ability to work both independently and in a team environment

What you Bring:

Excellent communication and interpersonal skills
Excellent knowledge of Customer Services; Global mindset (Desirable)
Fresher or 1 to 2 Years of experience from international calling process
Shift timing 7:30 PM to 4:30 AM and Hybrid model.
Temporary work from home. Flexible to work in office environment post operations begin in office.

What we offer you:
A career at FIS is more than just a job. It s the change to shape the future of fintech. At FIS, we offer you:

A voice in the future of fintech.
Always-on learning and development.
Collaborative work environment.
Opportunities to give back.
Competitive salary and benefits.

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Financial Services Account Associate II