Financial Analyst (AR B2B Collection Role)

🚨 We’re Hiring: Financial Analyst (AR B2B Collection Role) 🚨

📍 Location: Gurgaon Sec 48

🕔 Shift Timings: 5 PM – 2 AM IST and 7:30 PM to 4 AM IST

🏢 Work Model: WFO (Two-way cab facility provided within hiring zone)

🔧Essential Duties and Responsibilities:

Make and respond to calls & emails sent to customers to ensure Collection & Dispute Resolution on aged invoices as per defined SOP

▪ Identify and resolve payment discrepancies, and answers client inquiries to get invoices paid.

▪ Skip Trace and contact clients to get overdue invoices paid.

▪ Research and resolve payment discrepancies and liaison with Cash applications team for proper payment posting.

▪ Follow up with various departments to get supporting documents/ info for dispute resolution.

▪ Process Adhoc requests & Urgent Call requests in a timely manner.

▪ Follow collections strategy to reduce the past due. Research & resolve issues in a manner to expedite all cases in order to avoid any adverse customer impact.

▪ Ensure timely collections on aged invoices and ensure Call/Email Queues are cleared as per defined TAT

▪ Work Proactively with Stakeholders to resolve customer issues and ensure first call resolution.

▪ Deliver quality customer service by researching & responding to all internal & external partners inquiries quickly, effectively and with expertise

✅ Ideal Candidate:

• 2-3 years, Relevant Exp.- 2 years

• Fair knowledge of end-to-end B2B Credit & Collections

• Commerce Graduate or post graduate only

Proficient in computer applications including Excel & Word

📧 Interested? Send your resume to skakkar@peoplescout.com or contact on 8077360738

Let’s connect and explore how you can grow your career with us! 💼