Field Trainer

Job Description

Organizational Brief:FA Gifts Private Limited is a leading ecommerce company which owns India's two largest online brands; Floweraura and Bakingo , backed by a USD 16 million funding by Fearing Capital. Floweraura is an online gifting Mammoth operational within the country at 40k+ pin codes and internationally present in the US, UK, Middle east Canada etc. Bakingo is a leading player in India’s online bakery ecosystem, operating 120+ cloud kitchens nationwide and three state of the art bulk production facilities at Bengaluru, Mumbai and Gurgaon. Bakingo specializes in delivering high-quality, innovative baked products. Our business & control team plays a pivotal role in expanding our product lines, optimizing pricing & inventory strategies, and driving growth across multiple sales channels. Role Brief: Bakingo is looking for a proactive and creative Training Executive to support our growing team by designing, delivering, and monitoring training programs across our kitchen, delivery, customer service, and support functions. You will play a key role in ensuring teams are well-equipped with the product knowledge, operational standards, and soft skills required to deliver consistent and delightful customer experience. Key Responsibilities:1. Training Delivery & Coordination · Assist in planning and executing training sessions (onboarding, refresher, product updates).· Conduct induction programs for new hires across kitchen, call center, and corporate teams.· Coordinate with chefs, operations managers, and store leads to identify training needs. 2. Content Development · Create and maintain engaging training content (SOPs, videos, manuals, presentations).· Customize content for roles including bakers, packers, delivery staff, and customer care. 3. Monitoring & Evaluation · Track training attendance, feedback, and effectiveness via assessments or quizzes.· Analyse performance data to evaluate training impact and suggest improvements. 4. Operational & Compliance Training · Ensure compliance with food safety, hygiene, packaging, and delivery protocols.· Support audits and certifications by maintaining training documentation. 5. Communication & Engagement · Work closely with department heads to align training goals with business needs.· Support employee engagement through learning contests, quizzes, or training gamification. Requirements: · Bachelor’s degree (preferably in Bakery/Cake/Chocolate/Gifting, Hospitality & F&B)· 1–3 years of experience in training or L&D, ideally in food retail, QSR, or e-commerce.· Strong communication, presentation, and interpersonal skills.· Ability to manage multiple training calendars and drive execution independently.· Proficiency in MS Office (PowerPoint, Excel) and familiarity with LMS platforms (preferred). Nice to Have: · Experience in F&B industry or exposure to operations teams (kitchen, delivery, etc.).· Basic knowledge of food safety standards (FSSAI) and service quality metrics. Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹45,000.00 per month Benefits: Health insurance Paid sick time Paid time off Provident Fund Schedule: Rotational shift Supplemental Pay: Quarterly bonus Language: English (Preferred) Work Location: In person