Field Technology (FT) Lead

Job Title:

Contact:

Objective:

To lead and manage field technology operations, project implementation, service delivery, and partner coordination across geographies with a focus on financial inclusion initiatives, device management, and rural banking technologies.

Key Responsibilities:

• Project Management & Delivery:

• Lead end-to-end rollout and support of field tech projects, including financial inclusion (FI), AEPS, micro-ATM, and device rollouts.
• Drive field deployment, go-live activities, and manage post-implementation support.
• Prepare and monitor project timelines, vendor SLAs, and field deliverables.

• Team Leadership:

• Manage and mentor a large field team.
• Ensure performance monitoring, field productivity, training, and upskilling of resources.

• Technology & Operations:

• Oversee application support (e.g., Finacle, banking software) and hardware support (e.g., handheld devices, micro-ATMs, printers, scanners).
• Ensure smooth functioning of AEPS operations, solar-powered setups, and rural tech infrastructure.
• Ensure preventive maintenance, timely resolution of field tickets, and adherence to defined SLAs.

• Client & Stakeholder Management:

• Coordinate with government departments (DoP, Co-operative Banks) and senior client stakeholders for smooth execution.

• Vendor Management:

• Manage third-party vendors for device delivery, hardware AMC, and logistics across multiple regions.
• Oversee ticket resolution, complaint redressal, and continuous improvement through vendor coordination.

Qualifications & Skills Required:

• Any Graduate with a strong technical background hardware .
• Minimum 12 years of experience in IT field operations, project implementation, and support in BFSI/FI domain.
• Strong exposure to:
• Financial Inclusion technologies
• Core Banking systems (Finacle preferred)
• ATM/Handheld/AEPS device deployment and monitoring
• Skilled in managing large-scale, tech-driven field projects and distributed teams.
• Excellent coordination, problem-solving, and client-handling skills.
• High resilience, adaptability to rural challenges, and mission-driven approach.