We are seeking a skilled Database Developer with 3-4 years of experience to design, develop, and optimize databases. The ideal candidate will have expertise in SQL development, database performance tuning, and data modelling. They should also be proficient in working with relational databases like SQL Server, MS SQL, or PostgreSQL and have experience in ETL processes and stored procedures. Key Responsibilities: Database Design & Development Design and develop database schemas, tables, views, and indexes. Write optimized SQL queries, stored procedures, functions, and triggers . Implement database security best practices. Performance Optimization Analyze and improve database query performance . Perform indexing, partitioning, and query optimization techniques. Monitor and troubleshoot database performance issues. ETL & Data Integration Develop and manage ETL processes to migrate and transform data. Work with SSIS, Talend, or other ETL tools for data integration. Database Maintenance & Administration Ensure data integrity, backups, and disaster recovery strategies. Manage database deployments and migrations. Collaborate with DevOps teams to implement CI/CD for databases. Collaboration & Documentation Work closely with developers, data analysts, and business teams . Document database architecture, queries, and procedures. Required Skills & Experience: 3-4 years of experience as a Database Developer . Strong proficiency in SQL Server / MySQL / PostgreSQL . Experience in query optimization and performance tuning . Hands-on experience with stored procedures, triggers, and functions . Knowledge of ETL processes and data warehousing . Experience with database version control and CI/CD for databases . Understanding of NoSQL databases (MongoDB, Radis) is a plus. Familiarity with cloud-based databases (Azure SQL, AWS RDS, GCP Big Query) is a plus.
Designation Operation Limit Executive Location: Gurgaon Qualification : B.com/Graduate Department: Operation Experience Required: 3 + years of relevant experience Salary 4 lacs p.a. Contact: hr@fiaglobal.com Job Description: The limit executive will play a key role for providing the limit to our BCs/CSPs/Agents for their daily operations & business. This position ensures that limit is being given on time, deadlines are being met with zero error. The candidate should possess below skillset. 1. Good comm skills 2. Excellent command on Excel 3. Shift time flexibility 4. B.Com graduate 5. 4-5 years work experience 6. 1 year experience in Finance and accounts 7. Preferably worked in Fintech for at least one year Preferred candidate profile : Only Immediate Joiner
Role & responsibilities : Design, develop, test, and maintain Python-based applications. Build RESTful APIs and integrate with third-party services. Work with databases (e.g., PostgreSQL, MongoDB, MySQL) for data modeling and queries. Write clean, maintainable, and well-documented code. Collaborate with frontend developers, DevOps, and QA teams. Participate in code reviews and technical discussions. Implement automated testing frameworks (unit, integration). Optimize performance and troubleshoot bottlenecks. Requirements:- Strong proficiency in Python (3.x). Experience with at least one Python web framework (e.g., Django, Flask, FastAPI). Familiarity with REST APIs and JSON-based communication. Solid understanding of OOP, data structures, and algorithms. Experience with version control (Git). Knowledge of relational databases and/or NoSQL systems. Working knowledge of Docker, Linux/Unix environments. Good problem-solving and debugging skills. Nice to Have:- Experience with cloud platforms (AWS, Azure, GCP). Knowledge of CI/CD pipelines. Familiarity with data science, machine learning, or web scraping. Background in Agile/Scrum methodology. Experience with message brokers (Kafka, RabbitMQ).
Job Title: Finance Controller Location: Gurgaon Experience Required: 10-12 Years Report to : CFO Contact: hr@fiaglobal.com Background We are seeking a highly skilled and detail-oriented Finance Controller to join our finance team . The ideal candidate will be a Chartered Accountant (CA) with strong expertise in financial reporting, budgeting, taxation, compliance, and internal controls. This role requires a proactive professional who can support the CFO, managing financial operations, optimizing processes, and ensuring regulatory adherence. Key Responsibilities: Financial Planning & Reporting Assist in the preparation of monthly, quarterly, and annual financial statements in compliance with Indian Accounting Standards (Ind AS) and IFRS . Develop and monitor financial forecasts, budgets, and variance analysis . Provide analytical insights to support strategic decision-making. Compliance & Taxation Ensure compliance with GST, Income Tax, TDS , and other statutory regulations. Assist in tax audits, statutory audits, and internal audits. Liaise with auditors, consultants, and regulatory authorities. Internal Controls & Risk Management Implement and enhance internal financial controls and risk management frameworks. Monitor adherence to company policies and regulatory guidelines. Operational Finance & Process Improvement Supervise accounts payable, receivables, reconciliations, and general ledger activities. Improve financial systems, reporting tools, and automation of finance processes. Support cross-functional teams with financial insights and operational efficiencies. Conduct periodic financial risk assessments and recommend mitigation strategies Monitor and manage cash flows, fund allocations, and working capital. Optimize banking relationships and oversee treasury functions. Key Requirements: Qualification: Chartered Accountant (CA) Mandatory . Experience: 10-12 years of experience in finance, accounting, or auditing roles . Industry Preference: Banking, Financial Services, FinTech, or related industries. Fund Raising in in Fintech and Lending space is an advantage. Understanding of GAAP , IFRS is a plus . Technical Skills: Strong knowledge of Ind AS, IFRS, Direct & Indirect Taxation, ERP systems (SAP, Oracle, Tally), and MS Excel. Soft Skills: Analytical mindset, leadership abilities, excellent communication, and problem-solving skills.
Job Title: Sr. Manager Sales Lending Business Location: Gurgaon Experience Required: 12+ years in Sales, with at least 5 years in a leadership role in Lending/Fintech/NBFCs Industry Preference: NBFC, Digital Lending, Fintech, MSME Lending, Retail Lending, BFSI Report to : CFO Contact: hr@fiaglobal.com Background The Sales Head – Lending Business will be responsible for leading the company’s end-to-end sales strategy, distribution expansion, and revenue growth in the lending vertical. This includes managing direct and indirect sales channels, driving digital lending partnerships, building high-performance sales teams, and ensuring robust credit discipline in collaboration with risk and operations. Key Responsibilities: Build scalable models for both secured and unsecured lending – Business Loans, MSME Loans, Personal Loans, etc. Drive monthly and annual loan disbursement targets across geographies. Identify and onboard channel partners, DSAs, and fintech alliances. Ensure compliance with regulatory and internal risk guidelines. Collaborate with product, credit, and operations teams to ensure smooth disbursal and customer experience. Use analytics to identify sales trends and course correct. Build and lead a pan-India sales team including State/Territory Managers. Own sales funnel metrics – lead generation to closure. Represent the company in key industry forums and client meetings. Key Skills & Competencies: Strong understanding of lending products – unsecured business loans, LAP, personal loans, overdrafts, etc. Strong leadership and team management skills. Strong understanding of credit and underwriting policies. Expertise in sales funnel management and partner/channel relationship management. Excellent communication, negotiation, and presentation skills. Analytical and data-driven decision-making. Key Requirements: Graduate/MBA in Marketing, Finance, or related field. Proven track record in scaling up lending business. Exposure to rural and semi-urban markets will be a strong advantage.
Role & responsibilities Maintain and update customer databases, sales records, and reports. Coordinate with sales teams, DS, CSPs and other internal departments (operations, finance, marketing) for seamless order execution. Prepare MIS reports, sales tracking sheets, and dashboards for management review. Ensure timely communication of sales offers, schemes, and promotions to Sales Teams. Coordinate and collaborate with sales team on day-to-day activity & monitoring for sales performance. Key Skills Required: Good communication (written and verbal) Coordination and follow-up skills Strong in Excel, MIS, and CRM tools Organizational and time management skills Ability to work under pressure and multitask Basic knowledge of sales processes Perks and benefits mobile reimbursement insurance
Role & responsibilities The role involves achieving monthly revenue targets, ensuring the growth and activation of the agent network, maintaining strong relationships with agents and banks, and supporting various initiatives and campaigns in the assigned regions. Achieve monthly revenue targets. Achieve Social Security Scheme targets in respective regions. Ensure 100% active agent network. Ensure the addition of new agents on a monthly basis. Visit agents and conduct campaigns as required. Visit banks and regional banks, maintaining good relationships. Train agents on products and services offered to customers. Guide and train distributor manpower as required. Identify potential areas, districts, and individuals for setting up new KIOSKs, customer service points (CSPs), and agents in accordance with FIA and bank guidelines. Achieve assigned targets for hardware, sign-ons, new codes, file sourcing, loan sourcing, recovery, and collection. Periodically visit all CSPs in the assigned territory/region. Manage existing relationships with distributors and bank officials in respective regions/territories. Actively organize CSP meets/camps and participate in all bank meetings. Provide support to existing CSPs to enable them to increase their income. Address and close audit findings in the respective territory/region. Preferred candidate profile Only From Fintech Only Immediate Joiner Perks and benefits 1. Medical insurance 2. Accidental Insurance 3. Mobile Reimbursement 4. Fuel Allowances 5. Bonus on confirmation Education UG: Any Graduate Key Skills Skills highlighted with are preferred key skills Distributor Sales Channel Sales Target Achievement Communication Skills Convincing Power Distribution Channel Sales
Job Title: Manager Sales (AEC Vertical) Location: Gurgaon Department: Sales Experience: 5 + Years Industry Preference: BFSI / Fintech / Insurance / Telecom About Us We are a leading fintech organization dedicated to enabling last-mile financial inclusion across India. Our Aadhaar Enrollment Centers (AEC) vertical is at the forefront of delivering citizen-centric services through both digital and assisted channels. Role Overview We are seeking a passionate and experienced Sales Manager to drive the growth of our AEC business, manage Aadhaar operations, spearhead new projects, and lead a high-performance team. This role is based out of Gurgaon and is responsible for managing pan-India operations . The position is pivotal in expanding our reach and impact in delivering essential services to citizens nationwide. Key Responsibilities Drive sales and business growth for the AEC vertical across all regions in India. Identify and onboard new partners, clients, and government agencies to expand the AEC network. Develop and execute strategies to achieve revenue and enrollment targets. Oversee daily operations of Aadhaar Enrollment Centers across India, ensuring compliance with UIDAI guidelines. Monitor and improve operational efficiency and service quality Ensure timely resolution of operational issues and escalations. Lead the launch and execution of new projects and initiatives within the AEC vertical on a pan-India scale. Actively participate in RFPs and tender processes to secure new business opportunities. Prepare, review, and submit RFP responses in collaboration with internal teams. Track project milestones, deliverables, and budgets. Build, mentor, and lead a high-performing sales and support team across multiple locations. Set clear goals, provide regular feedback, and drive team motivation. Conduct training sessions to enhance team capabilities and product knowledge. Maintain strong relationships with government officials, partners, and clients across India. Represent the organization in meetings, presentations, and industry forums. Prepare and present regular reports on sales performance, operational metrics, and project progress at a national level. Analyze data to identify trends, opportunities, and areas for improvement. Desired Candidate Profile Bachelors degree in Business, Management, or a related field (MBA preferred). 5+ years of experience in sales, business development, or operations management, preferably in fintech, BFSI, or government services. Proven record of accomplishment of achieving sales targets and managing team. Strong understanding of Aadhaar ecosystem, UIDAI guidelines, and government processes. Demonstrated experience in participating in RFPs and winning new projects. Excellent communication, negotiation, and interpersonal skills. Ability to work in a fast-paced, target-driven environment. Willingness to travel extensively across India as required. Experience in managing pan-India project highly desirable. What We Offer Opportunity to make a significant impact on financial inclusion in India. Dynamic and collaborative work environment. Competitive compensation and performance-based incentives. Professional growth and learning opportunities. If you are passionate about driving change, leading high-impact projects, and excelling in RFP-driven business development in the fintech space, we invite you to join our team and be a part of our mission to empower every Indian citizen.
We are looking for a dynamic and result-driven Territory Sales Manager with 2~ 4 years of proven experience in the BFSI, Fintech, and Banking sectors. The ideal candidate should have a strong track record in managing B2B/B2C distribution networks , building high-performing sales teams, and driving business growth across multiple financial products and services. Key Responsibilities: Lead and manage distribution channel sales across assigned territory ( Bangalore region). Drive business through DMT (Domestic Money Transfer), AEPS (Aadhaar Enabled Payment System), CMS (Cash Management Services), FI (Financial Inclusion), Bank BC (Business Correspondent), and Loan products . Develop and maintain strong relationships with retailers, channel partners, aggregators, and financial institutions . Onboard new partners and ensure proper training, activation, and performance monitoring. Achieve sales and revenue targets through strategic planning and execution . Lead and mentor sales teams to deliver high productivity and quality. Ensure compliance with regulatory and internal guidelines. Identify market trends and new business opportunities in the region. Key Skills Required: Deep understanding of Digital Banking and Fintech products . Expertise in distribution network building and management . Strong experience in channel sales, partner onboarding, and revenue generation . Proficient in managing B2B & B2C client relationships . Excellent communication, leadership, and team management skills. Ability to work independently and deliver results in a fast-paced environment. Strong network across the Bengaluru region . Preferred Candidate Profile: Graduate / Postgraduate in any discipline. 2 to 4 years of relevant experience in BFSI / Fintech / Banking sector. Candidates from money transfer, AEPS, micro-loans, bank BC models preferred. Local market knowledge of Bengaluru is a must.
Job Title: Digital Marketing Executive About FIA: FIA is a leading organization driving financial inclusion across India and neighboring regions. We empower communities by offering digital banking, micro-recharge, money transfer, and essential services to the last mile through a strong network of local agents and digital platforms. Role Overview: We are looking for a creative and driven Digital Marketing Executive to join our team. This role is ideal for someone who thrives in a dynamic environment and has hands-on experience in managing digital communities, running effective email marketing campaigns, engaging customers through social media, and executing targeted ad campaigns. Key Responsibilities: Community Management: Build, manage, and grow online communities (WhatsApp, Telegram, Facebook groups, etc.) Engage regularly with agent networks, answer queries, share updates, and collect feedback. Run activation and engagement campaigns to boost platform usage. Email Marketing: Plan and execute regular email campaigns to agents and customers. Create segmented mailing lists to deliver personalized communication. Monitor open rates, CTRs, and optimize email performance. Social Media Management: Handle FIAs presence on platforms like Facebook, LinkedIn, Instagram, and YouTube. Create content calendars, coordinate creatives, and schedule posts. Drive engagement, monitor analytics, and respond to comments/messages. Performance Marketing (Ads) : Plan and run digital ad campaigns (Google Ads, Facebook Ads, etc.) to acquire agents or promote services. Optimize campaign budgets, targeting, creatives, and reporting. Measure ROI and continuously improve campaign performance. Customer Engagement: Develop digital strategies to improve customer retention and platform activity. Launch feedback surveys, interactive contests, and update campaigns. Track engagement metrics and agent performance improvements. Skills & Requirements: Bachelors degree in Marketing, Communications, or a related field. 3- 5 years of digital marketing experience, especially in community and engagement-driven roles. Strong knowledge of tools like Mailchimp, Canva, Meta Business Suite, Google Ads, etc. Proficiency in copywriting, content planning, and basic design. Excellent communication skills in English and Hindi (regional languages are a plus). Familiarity with marketing analytics and campaign reporting. Nice to Have: Experience working in the fintech or financial inclusion space. Exposure to regional/rural marketing strategies. Basic video editing and creative design skills. Why Join FIA? Make a real impact by promoting financial inclusion across India. Work in a collaborative, mission-driven team. Gain exposure to diverse digital platforms and marketing innovations. How to Apply: Send your resume and portfolio (if any) to [ hr@fiaindia.com] with the subject line: Application Digital Marketing Executive
JD State Head Experience Required: 15 Years and above relevant experience Contact: hr@fiaglobal.com Preferred Industry : FI, Insurance, banking, , Fin-tech, micro finance Job description Role & responsibilities Business Development & KIOSK/Customer Service Point expansion ) Identification of the potential areas / districts for expansion of business in a region. 2) Asses potential customer base and product acceptability in new region / areas. 3) Asses opportunities for geographic expansion of operational area and identifying /setting up of new KIOSK/customer Points 4) Ensure business growth and diversity of products in the region as per business plan 5) Analyse productivity, efficiency gaps of areas and branches and plug the same 6) Managing existing relationships with partners/ customers in their respective states 7) Responsible for driving the P&L in the respective state. Portfolio and Risk management 1) Ensure team is taking preventive and curative measures in the region to maintain high quality portfolio 2) Ensures rules and norms of the company related to HR, Admin, training are adhered strictly in pursuit of the risk management and defined process 3) Assisting the RM/BH in formulating the strategies regarding portfolio and risk management in the region Monitoring and Quality Control 1) Ensures rules and norms of the company are adhered strictly in pursuit of business growth in the region 2) Visits field to observe field activities to ensure these processes are followed in compliance of the operational policy and procedure in the region. 3) Review Branch /Bank MIS data to ensure accuracy. 4) Closing the audit actions in the Regional level. Team Management 1) Provide guidance and training to the existing staff and KIOSK 2) Provide feedback to the staff to improve performance 3) Resolve internal conflicts at Branch level/RBO Level
We are looking for a dynamic and result-driven Territory Sales Manager with 2~ 4 years of proven experience in the BFSI, Fintech, and Banking sectors. The ideal candidate should have a strong track record in managing B2B/B2C distribution networks , building high-performing sales teams, and driving business growth across multiple financial products and services. Key Responsibilities: Lead and manage distribution channel sales across assigned territory ( Maharashtra region). Drive business through DMT (Domestic Money Transfer), AEPS (Aadhaar Enabled Payment System), CMS (Cash Management Services), FI (Financial Inclusion), Bank BC (Business Correspondent), and Loan products . Develop and maintain strong relationships with retailers, channel partners, aggregators, and financial institutions . Onboard new partners and ensure proper training, activation, and performance monitoring. Achieve sales and revenue targets through strategic planning and execution . Lead and mentor sales teams to deliver high productivity and quality. Ensure compliance with regulatory and internal guidelines. Identify market trends and new business opportunities in the region. Key Skills Required: Deep understanding of Digital Banking and Fintech products . Expertise in distribution network building and management . Strong experience in channel sales, partner onboarding, and revenue generation . Proficient in managing B2B & B2C client relationships . Excellent communication, leadership, and team management skills. Ability to work independently and deliver results in a fast-paced environment. Strong network across the Maharashtra region . Preferred Candidate Profile: Graduate / Postgraduate in any discipline. 2 to 4 years of relevant experience in BFSI / Fintech / Banking sector. Candidates from money transfer, AEPS, micro-loans, bank BC models preferred. Local market knowledge of Maharashtra is a must.
Job Title: Field Technology (FT) Lead Location: Gurugram Company: FIA Technology Services Pvt Ltd Experience: 10~12 years of Industry Preference: Fintech / NBFC Contact: hr@fiaglobal.com Objective: To lead and manage field technology operations, project implementation, service delivery, and partner coordination across geographies with a focus on financial inclusion initiatives, device management, and rural banking technologies. Key Responsibilities: Project Management & Delivery: Lead end-to-end rollout and support of field tech projects, including financial inclusion (FI), AEPS, micro-ATM, and device rollouts. Drive field deployment, go-live activities, and manage post-implementation support. Prepare and monitor project timelines, vendor SLAs, and field deliverables. Team Leadership: Manage and mentor a large field team. Ensure performance monitoring, field productivity, training, and upskilling of resources. Technology & Operations: Oversee application support (e.g., Finacle, banking software) and hardware support (e.g., handheld devices, micro-ATMs, printers, scanners). Ensure smooth functioning of AEPS operations, solar-powered setups, and rural tech infrastructure. Ensure preventive maintenance, timely resolution of field tickets, and adherence to defined SLAs. Client & Stakeholder Management: Coordinate with government departments (DoP, Co-operative Banks) and senior client stakeholders for smooth execution. Vendor Management: Manage third-party vendors for device delivery, hardware AMC, and logistics across multiple regions. Oversee ticket resolution, complaint redressal, and continuous improvement through vendor coordination. Qualifications & Skills Required: Any Graduate with a strong technical background hardware . Minimum 12 years of experience in IT field operations, project implementation, and support in BFSI/FI domain. Strong exposure to: Financial Inclusion technologies Core Banking systems (Finacle preferred) ATM/Handheld/AEPS device deployment and monitoring Skilled in managing large-scale, tech-driven field projects and distributed teams. Excellent coordination, problem-solving, and client-handling skills. High resilience, adaptability to rural challenges, and mission-driven approach.
Role & responsibilities The role involves achieving monthly revenue targets, ensuring the growth and activation of the agent network, maintaining strong relationships with agents and banks, and supporting various initiatives and campaigns in the assigned regions. Achieve monthly revenue targets. Achieve Social Security Scheme targets in respective regions. Ensure 100% active agent network. Ensure the addition of new agents on a monthly basis. Visit agents and conduct campaigns as required. Visit banks and regional banks, maintaining good relationships. Train agents on products and services offered to customers. Guide and train distributor manpower as required. Identify potential areas, districts, and individuals for setting up new KIOSKs, customer service points (CSPs), and agents in accordance with FIA and bank guidelines. Achieve assigned targets for hardware, sign-ons, new codes, file sourcing, loan sourcing, recovery, and collection. Periodically visit all CSPs in the assigned territory/region. Manage existing relationships with distributors and bank officials in respective regions/territories. Actively organize CSP meets/camps and participate in all bank meetings. Provide support to existing CSPs to enable them to increase their income. Address and close audit findings in the respective territory/region. Preferred candidate profile Only From Fintech Only Immediate Joiner Perks and benefits 1. Medical insurance 2. Accidental Insurance 3. Mobile Reimbursement 4. Fuel Allowances 5. Bonus on confirmation Education UG: Any Graduate Key Skills Skills highlighted with are preferred key skills Distributor Sales Channel Sales Target Achievement Communication Skills Convincing Power Distribution Channel Sales
Role & responsibilities The role involves achieving monthly revenue targets, ensuring the growth and activation of the agent network, maintaining strong relationships with agents and banks, and supporting various initiatives and campaigns in the assigned regions. Achieve monthly revenue targets. Achieve Social Security Scheme targets in respective regions. Ensure 100% active agent network. Ensure the addition of new agents on a monthly basis. Visit agents and conduct campaigns as required. Visit banks and regional banks, maintaining good relationships. Train agents on products and services offered to customers. Guide and train distributor manpower as required. Identify potential areas, districts, and individuals for setting up new KIOSKs, customer service points (CSPs), and agents in accordance with FIA and bank guidelines. Achieve assigned targets for hardware, sign-ons, new codes, file sourcing, loan sourcing, recovery, and collection. Periodically visit all CSPs in the assigned territory/region. Manage existing relationships with distributors and bank officials in respective regions/territories. Actively organize CSP meets/camps and participate in all bank meetings. Provide support to existing CSPs to enable them to increase their income. Address and close audit findings in the respective territory/region. Preferred candidate profile Only From Fintech Only Immediate Joiner Perks and benefits 1. Medical insurance 2. Accidental Insurance 3. Mobile Reimbursement 4. Fuel Allowances 5. Bonus on confirmation Education UG: Any Graduate Key Skills Skills highlighted with are preferred key skills Distributor Sales Channel Sales Target Achievement Communication Skills Convincing Power Distribution Channel Sales
Role & responsibilities Job Description: We are seeking a detail-oriented and analytical Credit Analyst to join our dynamic team at [FIA Technology] . As a Credit Analyst, you will play a critical role in assessing the creditworthiness of potential borrowers, managing risk, and optimizing our lending portfolio. Responsibilities: - Conduct thorough financial analysis of loan applications to assess credit risk and determine creditworthiness. - Utilize advanced credit scoring models and analytical tools to evaluate borrower profiles. - Review and analyze financial statements, credit reports, tax returns, and other relevant documents to make informed lending decisions. - Collaborate with cross-functional teams to develop and implement credit policies and procedures that comply with regulatory requirements. - Monitor existing loan portfolios to identify potential risks and recommend appropriate actions to mitigate losses. - Conduct industry research and stay updated on market trends to inform credit decision-making processes. - Provide recommendations for loan structuring, pricing, and risk mitigation strategies. - Communicate effectively with internal stakeholders and external partners to ensure alignment on credit-related matters. **Requirements:** - Bachelor's degree in Finance, Accounting, Economics, or related field. Master's degree or professional certification (e.g., CFA, FRM) is a plus. - Proven experience as a Credit Analyst in a fintech company, bank, or financial institution. - Strong analytical skills with proficiency in financial statement analysis and credit risk assessment. - Experience working with credit scoring models and underwriting software. Knowledge of regulatory requirements and best practices in credit risk management. - Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. - Detail-oriented and ability to thrive in a fast-paced, dynamic environment. Preferred candidate profile Only Immediate Joiner / Male candidates Perks and benefits Mobile reimbursement Insurance
Role & responsibilities : Deliver virtual and classroom training for BCs, DS agents, CSPs, and EMPs . HR Induction, Other Soft skill trainings. Preparation of yearly Training calendar. Conduct induction and refresher sessions on FI products like PMJDY, PMSBY, PMJJBY, APY, etc. Ensure compliance training across 23 partner banks and 10 other services . Take at least 3 virtual batches daily and travel for field training when needed . Prepare monthly training calendars and circulate to stakeholders in advance . Share daily training updates via WhatsApp and email. Maintain training records and submit weekly/monthly reports . Align training with company goals and compliance norms . Train all new CSPs within one week of onboarding . Conduct special training as per new product launch or urgent requirement . Collaborate with Sales and IT teams for field and technical training. Use Power BI or similar tools for training MIS and dashboards . Issue training certificates and resolve CSP queries during sessions . Assess Training effectiveness . Preferred candidate profile : Strong communication and presentation skills Good understanding of Financial Inclusion, NBFC, MFI, Banking service, Insurance, Financial services. Ability to train and engage field-level staff in simple language Good documentation and reporting, PowerBI, Training Need Analysis, Familiar with MS Office, PowerPoint, and reporting tools
JD State Head Experience Required: 15 Years and above relevant experience Contact: hr@fiaglobal.com Preferred Industry : FI, Insurance, banking, , Fin-tech, micro finance Job description Role & responsibilities Business Development & KIOSK/Customer Service Point expansion ) Identification of the potential areas / districts for expansion of business in a region. 2) Asses potential customer base and product acceptability in new region / areas. 3) Asses opportunities for geographic expansion of operational area and identifying /setting up of new KIOSK/customer Points 4) Ensure business growth and diversity of products in the region as per business plan 5) Analyse productivity, efficiency gaps of areas and branches and plug the same 6) Managing existing relationships with partners/ customers in their respective states 7) Responsible for driving the P&L in the respective state. Portfolio and Risk management 1) Ensure team is taking preventive and curative measures in the region to maintain high quality portfolio 2) Ensures rules and norms of the company related to HR, Admin, training are adhered strictly in pursuit of the risk management and defined process 3) Assisting the RM/BH in formulating the strategies regarding portfolio and risk management in the region Monitoring and Quality Control 1) Ensures rules and norms of the company are adhered strictly in pursuit of business growth in the region 2) Visits field to observe field activities to ensure these processes are followed in compliance of the operational policy and procedure in the region. 3) Review Branch /Bank MIS data to ensure accuracy. 4) Closing the audit actions in the Regional level. Team Management 1) Provide guidance and training to the existing staff and KIOSK 2) Provide feedback to the staff to improve performance 3) Resolve internal conflicts at Branch level/RBO Level
Role & responsibilities : Deliver virtual and classroom training for BCs, DS agents, CSPs, and EMPs . HR Induction, Other Soft skill trainings. Preparation of yearly Training calendar. Conduct induction and refresher sessions on FI products like PMJDY, PMSBY, PMJJBY, APY, etc. Ensure compliance training across 23 partner banks and 10 other services . Take at least 3 virtual batches daily and travel for field training when needed . Prepare monthly training calendars and circulate to stakeholders in advance . Share daily training updates via WhatsApp and email. Maintain training records and submit weekly/monthly reports . Align training with company goals and compliance norms . Train all new CSPs within one week of onboarding . Conduct special training as per new product launch or urgent requirement . Collaborate with Sales and IT teams for field and technical training. Use Power BI or similar tools for training MIS and dashboards . Issue training certificates and resolve CSP queries during sessions . Assess Training effectiveness . Preferred candidate profile : Strong communication and presentation skills Good understanding of Financial Inclusion, NBFC, MFI, Banking service, Insurance, Financial services. Ability to train and engage field-level staff in simple language Good documentation and reporting, PowerBI, Training Need Analysis, Familiar with MS Office, PowerPoint, and reporting tools
Job Title: Manager IT Infrastructure Location: Gurgaon Reporting To: Sr. Project Manager – IT Qualification – B.Tech in Computer Science / IT / Electronics or related field Experience: 10–12 years of hands-on experience in IT Infrastructure, exposure to the Fintech industry preferred Contact: hr@fiaglobal.com Background FIA Global is a leading social impact fintech company committed to delivering innovative, impactful products and services to the last mile. By addressing some of the most pressing developmental challenges, FIA Global drives transformational change through disruptive technological and operational solutions. Our team is made up of socially committed professionals dedicated to transforming lives at the bottom of the pyramid. he Manager – IT Infrastructure will lead the design, implementation, security, and maintenance of the company’s IT infrastructure. The role demands deep expertise in cybersecurity, server management, and IT hardware to ensure high availability, data protection, and compliance with regulatory standards in the Fintech domain. Key Responsibilities IT Infrastructure Management – Plan, deploy, and manage servers, networks, storage systems, and IT hardware to ensure optimal performance and uptime . Cybersecurity Oversight – Implement and monitor security policies, firewalls, antivirus systems, intrusion prevention, vulnerability assessments, and patch management . Server & Network Administration – Manage Windows/Linux servers, virtualization (VMware/Hyper-V), cloud services (AWS/Azure), and LAN/WAN networks . Hardware & Asset Management – Oversee procurement, installation, configuration, and maintenance of desktops, laptops, printers, scanners, and other devices . Disaster Recovery & Backup – Establish and maintain backup systems, disaster recovery plans, and business continuity strategies . Compliance & Audit Support – Ensure IT infrastructure complies with industry standards, RBI/NPCI guidelines, and data privacy regulations . Team Leadership – Supervise IT support teams, provide training, and ensure quick resolution of incidents and service requests . Vendor Coordination – Manage contracts and service agreements with hardware, software, and telecom vendors . Innovation & Optimization – Identify opportunities for process improvement, automation, and cost optimization. Core Skills Required Strong knowledge of Cybersecurity tools, protocols, and regulatory requirements in Fintech. Expertise in Server Administration (Windows/Linux), virtualization, cloud platforms, and storage systems. Solid understanding of network security, routing, switching, and firewall management. Experience in IT hardware lifecycle management and troubleshooting. Familiarity with Fintech IT compliance standards and data protection laws. Excellent analytical, problem-solving, and decision-making skills. Strong leadership and vendor management capabilities . Preferred Industry Exposure Fintech, BFSI, or payment technology companies. Experience in handling secure financial transaction environments.
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