Field Tech Senior Associate - Techroom role

As a Field Tech Senior Associate - Techroom at NTT DATA, your role will involve: - Having sound knowledge of general health & safety of devices in Data Centre. - Demonstrating strong knowledge of HP ProLiant\Blade, Oracle and Dell PowerEdge servers. - Performing rack & stack, power & cable connectivity for Server / network equipment. - Managing complete device inventory in the data centre. - Understanding the Data Centre environment including Power, Cooling, Security, and Processes. - Familiarity with LTO media, tape library, media backup, and restore procedures. - Providing basic support such as visual checks on devices and basic troubleshooting tasks like changing cables, SFP replacement, etc. - Handling rack/stack operations for new/replacement devices or changing hot-swappable components. - Demonstrating hands-on experience with various network devices and services like routers, switches, firewalls, load balancers, VPN, QoS. - Understanding the OSI layer or TCP/IP model and routing protocols. - Coordinating with vendors/OEM for Network/Server equipment. - Managing Power Load & Consumption Details. - Knowledge of CISCO and Avaya platform. - Understanding of PRI and basic enterprise voice setup. - Coordinating with Vendors/ISP for PRI related issues. Qualifications required for this role: - Bachelors degree from an authorized university. - Relevant server certification will be an added advantage. - Minimum 2-3 years of experience. - Good communication skills, both written and verbal. - Basic understanding of ITIL Framework is a must (SLA, CHG, Problem, and incident mgmt.). - Knowledge of ticketing tool preferable ServiceNow. - Willingness to work in rotational shifts in a 24*7 environment. - Travel including overnight domestic may be required. About NTT DATA: NTT DATA is a $30 billion trusted global innovator of business and technology services. Serving 75% of the Fortune Global 100, NTT DATA is committed to helping clients innovate, optimize, and transform for long-term success. As a Global Top Employer, NTT DATA has diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Their services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. NTT DATA is one of the leading providers of digital and AI infrastructure globally and a part of NTT Group, investing over $3.6 billion annually in R&D to help organizations and society move confidently and sustainably into the digital future. Visit NTT DATA at us.nttdata.com.,