Field Services Engineer

About the Company

Milacron is a global industrial leader in the manufacturing and distribution of highly engineered and customized injection molding and extrusion solutions, and aftermarket parts and service for the plastics processing market. The company’s 1,900 associates worldwide collaborate to serve a diverse range of end-markets, such as automotive, construction, medical, telecommunications, material handling, packaging, and much more. Molding and shaping its expertise in plastics for nearly 60 years, Milacron holds longstanding relationships with more than 27,000 customers around the world.

The role will be responsible for providing end-to-end support to customers from the installation of machines to breakdown and spares support, and also responsible for the aftermarket sales revenue for the territory.

About the Role

To Provide End-to-end support to customers from the installation of Machines to breakdown calls, machine problems, Spare Support, Training for Machine Operating, Processing Problems, etc.

Responsibilities

• Coordinate pre-installation requirements with customers
• Developing & Implementation of the Corrective / Preventive actions for any Machine & further ensuring the Global Action of All Machines.
• Responsible for troubleshooting and providing solutions to overcome the problem.
• Responsible for the installation and servicing of all machines in the region.
• Providing support to customers for Mould Trials (In–house & on-site) for Machine Shipment.
• Responsible for Assembly of Machines & Machines operations at Customer Site
• Provide training to customers for the Machine Operating & Troubleshooting of Machine Issues
• Submitting the Field return part to the factory for analysis, as well as to recover the cost of warranty of the part.
• Releasing flash for parts failure.
• Ensure customer training and customer care visits.
• Generation of Spare Parts Business & Developing the Spare Parts recommendation
• Preparing & Submission of Service Report for each machine
• Maintaining Software Backup / Hydraulics Circuits & Bill of Materials on the Service Portal

Qualifications

• Required experience person 6 to 8 years in the field of Injection moulding machine and maintenance
• Should Completed full time Diploma in Mechanical / Electronics / Plastics / Mechatronics.