Field Service Engineer- Multimodality

Job Title

Title: Field Service Engineer

Location: Jabalpur

Job Responsibilities:

• Provides first-line technical assistance and maintenance for customers, including basic troubleshooting, repair, and installation of products and services under direct supervision, ensuring adherence to company standards and regulatory guidelines.
• Supports in documenting service activities, including recording diagnostics, resolutions, and test procedures, ensuring accurate and transparent records are maintained for future reference and traceability.
• Works under direct supervision, following established processes and procedures, with guidance from senior engineers to navigate operational policies, ensuring compliance and consistent service delivery.
• Records customer interaction time, parts used, and service outcomes in real-time, contributing to the team's efficiency and the overall accountability of service operations.
• Assists in the preparation for onsite visits by gathering necessary tools and parts, learning to diagnose issues and formulate action plans to ensure effective resolution during the first visit.
• Participates in addressing customer concerns, escalations, and complaints under the guidance of more experienced engineers, contributing to the resolution process and gaining exposure to more complex service scenarios.
• Collaborates with the service team, providing support in resolving technical issues, and learning to identify cost-effective repair solutions that minimize downtime and enhance service quality.
• Performs routine and standard service tasks in the field, utilizing diagnostic tools and basic troubleshooting techniques, while learning to address more complex issues as experience is gained.
• Identifies and reports potential sales opportunities or value-added services during field service visits, contributing to the business's growth and gaining insight into the sales process.
• Develops a foundational understanding of assigned products and services, actively seeking opportunities for learning and improvement to ensure effective and high-quality service delivery.
  

Minimum required Education:

Preferred Skills:

• Regulatory Compliance
• Data Analysis & Interpretation
• Root Cause Analysis (RCA)
• Troubleshooting
• Service Operations
• Technical Documentation
• Customer Service
• KPI Monitoring and Reporting
• Product Installation
• Product Repair & Maintenance
  

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