Field Service Engineer

We are looking for a self-starter Field Service Engineer to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

Responsibilities

• Provide service and customer support during field visits
• Tie workflow to schedule
• Manage all on site installation, repair, maintenance and test tasks
• Diagnose errors or technical problems and determine proper solutions
• Produce timely and detailed service reports
• Document processes
• Operate vehicle in a safely manner and use field automation systems
• Follow all company’s filed procedures and protocols
• Cooperate with technical team and share information across the organization
• Comprehend customer requirements and make appropriate recommendations/briefings
• Build positive relationships with customers

Requirements and skills

• Proven Field Service experience
• Ability to troubleshoot, test, repair and service technical equipment
• Ability to work flexible shifts and to adapt to changing work schedules
• Familiarity with mobile tools and applications
• Technical degree or certification
• Drive 4-wheeler is must
• Valid License

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Experience:

• total work: 1 year (Preferred)

Work Location: Remote