Field Service Engineer

In this role, you will have the opportunity to execute service work of medium to high complexity in accordance with ABB work instructions, quality standards, and safety guidelines. Each day, you will deliver reliable customer service, ensure customer satisfaction, and identify opportunities for service business development. You will also contribute by coaching junior engineers and technicians during complex site activities.

This role contributes to the Measurement & Analytics Business Area in the India region.

Main stakeholders include: Customers, Service Team Leader, Sales, and Product Support Teams.

You will be mainly accountable for:

• Executing installation, commissioning, routine maintenance, and troubleshooting of analytical products such as Gas Chromatographs, FTNIR, and water analyzers.
• Planning and performing service tasks in a timely and efficient manner to meet customer expectations.
• Preparing service reports and documentation to ensure clear communication and closure of activities.
• Supporting material and equipment coordination for effective service delivery.
• Promoting operational excellence by providing recommendations to improve service processes and customer satisfaction.

Our team dynamics:

You will join a technically proficient, customer-focused, and collaborative team, where you will be able to thrive and further enhance your technical skills.

Qualifications for the role:

• Graduate in Diploma/B.E. (Electronics & Instrumentation Engineering) from a reputed university.
• 58 years of practical experience in Analytical Instrumentation including Gas Chromatographs, FTNIR, continuous gas analyzers, and water analyzers.
• Advanced problem-solving skills and a customer-first mindset.
• Proficient in service documentation, planning, and communication with both internal and external stakeholders.
• Ability to work efficiently or in coordination with cross-functional ABB teams.
• Fluent in English and capable of clear technical communication with customers.