Field Service Engineer (6 months contract)

Canon

1 - 6 years

2 - 4 Lacs

chennai

Posted:5 hours ago| Platform:

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Skills Required

service engineering installation field service after sales service repair troubleshooting servicing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

The position is responsible for hands-on repair and installation of the complete range of multifunction devices and software solutions.

Installation and maintenance of multifunctional devices and software solutions

Understand the IT setup of the customer site, support in the POC and provide demo
Timely installation of new products and training of administrators
Understand the issues with the product and use specialized trainings to resolve customer complaints by providing appropriate technical support
Coordination with HO/Central warehouse/Sales/Service team for spare parts etc.
Responsible for quality of calls, achieve expected productivity and Turn-Around-Time (TAT)

Customer Support

Build good relationship with clients thus improving customer retention and satisfaction
Assess needs, probe, and enhance contract penetration with customer
Monitor and improve print volumes in the assigned territory
dentifying opportunities for sales and be a part of the account management reviews with the clients

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