Field Engineer

About Hypervise

Hypervise

Role Overview

Field Service Engineer

Key Responsibilities

1. System Monitoring and Diagnostics

• Conduct real-time system monitoring to detect and resolve anomalies.
• Perform periodic hardware and software health checks.
• Analyze system logs to identify data processing or image recognition errors.

2. Software & Algorithm Updates

• Apply regular firmware and software updates across cameras, edge devices, and servers.
• Collaborate with the engineering team to deploy and validate algorithm optimizations.

3. Data Management & Storage

• Backup critical datasets and configurations.
• Monitor and manage data storage capacity and integrity.
• Archive historical data and ensure ongoing data reliability.

4. Hardware Maintenance

• Calibrate cameras and inspect physical devices regularly.
• Perform preventive tasks (lens cleaning, cable replacements, hardware checks).
• Coordinate onsite repair or escalation for hardware replacements as needed.

5. System Optimization

• Fine-tune algorithm parameters based on site conditions and feedback.
• Analyze resource usage (CPU, GPU, memory) for performance efficiency.
• Reduce latency in system operations for real-time processing.

6. Customer Support & Training

• Provide on-site and remote technical support to client users and operators.
• Conduct training sessions for customer teams on system usage and updates.
• Establish a feedback mechanism to improve system performance and usability.

7. Reporting & Documentation

• Maintain structured maintenance logs and system change records.
• Create detailed performance and uptime reports for internal and client use.
• Ensure documentation is updated for all configurations and interventions.

Key Skills and Qualifications

Technical Skills

• OS: Basic knowledge of Windows and Linux environments.
• Networking: Ability to troubleshoot IP-based connections and device communications.
• Hardware: Experience handling cameras, servers, edge devices, and physical maintenance tasks.
• Tools: Proficiency in MS Office Suite (Excel, Word, PowerPoint) for reporting.

Soft Skills

• Strong problem-solving ability and critical thinking.
• High attention to detail and discipline in documentation.
• Customer service orientation with excellent communication skills.
• Adaptability in fast-evolving tech environments.

Education & Experience

• Qualification:

  Diploma or Bachelor&aposs in Electronics, Electrical, Computer Science, IT, or related field.

• Certifications (preferred):

  CompTIA A+, Networking+, or equivalent.

• Experience:

  25 years in field service engineering, IT support, or maintenance roles.

• Relevant Background:

  Exposure to surveillance systems, CCTV, industrial automation, IoT, or edge computing setups.

Preferred (Not Mandatory)

• Experience working with AI/Computer Vision-based systems, Industrial Automation or PLC systems
• Awareness of safety, privacy, and data security protocols in industrial environments.

Compensation & Benefits

• Competitive salary with travel allowances.
• Opportunity to work on cutting-edge AI solutions.
• Career growth in a fast-scaling technology company.