Field Collection Executive

Job Title: Microfinance Collection Officer
Department: Collections / Credit Recovery
Reports To: Branch Manager / Collections Manager
Location: Patna
Employment Type: Full-time

Job Summary:

The Microfinance Collection Officer is responsible for ensuring the timely recovery of loan repayments from microfinance clients. The role involves field visits, client interactions, repayment follow-ups, and maintaining accurate records. This position plays a critical role in maintaining the financial health of the institution by minimizing loan defaults and ensuring client compliance with loan terms.

Key Responsibilities:

• Conduct regular follow-ups with clients for loan repayment collections.
• Visit borrowers in the field to remind, encourage, and ensure timely repayment of dues.
• Negotiate repayment plans with delinquent clients, where necessary, in accordance with company policy.
• Monitor and track overdue payments, update recovery status, and maintain detailed records of all collections activity.
• Educate clients on the importance of credit discipline and maintaining a good repayment history.
• Work closely with the credit and operations teams to resolve payment disputes or issues.
• Report daily collections and recovery performance to the supervisor or branch manager.
• Maintain professionalism and uphold the organization’s values while dealing with clients in challenging situations.
• Identify and escalate high-risk accounts or potential fraud cases to the appropriate authority.

Requirements:

• Minimum of a High School Diploma; a Bachelor's Degree in Finance, Business, or related field is an advantage.
• Prior experience in microfinance, field collections, or related financial services is preferred.
• Strong interpersonal and communication skills.
• Basic knowledge of loan products and microfinance operations.
• Ability to travel extensively and work in rural and semi-urban areas.
• Honest, self-motivated, and goal-oriented.
• Proficient in local language(s); familiarity with digital collection tools is a plus.

Working Conditions:

• Field-based role with frequent travel to client locations.
• May involve working under pressure to meet collection targets and deadlines.
• Flexibility in working hours may be required depending on client availability.

Job Types: Full-time, Permanent, Fresher

Pay: ₹9,000.00 - ₹15,000.00 per month

Benefits:

• Paid time off
• Provident Fund

Work Location: In person