We are hiring for collection process
Key Responsibilities:Contact customers with overdue payments via phone calls, visits, or letters. Persuade and negotiate with defaulters for timely repayment. Visit clients’ locations to follow up on collections (if required). Maintain daily records of calls, visits, and collection status. Explain the consequences of non-payment and suggest settlement options. Follow legal and ethical recovery procedures as per company and regulatory norms. Coordinate with the legal or finance team in case of escalated/default cases. Submit regular recovery reports to the supervisor or team leader.