Job Title: Microfinance Collection Officer Department: Collections / Credit Recovery Reports To: Branch Manager / Collections Manager Location: Patna Employment Type: Full-time Job Summary: The Microfinance Collection Officer is responsible for ensuring the timely recovery of loan repayments from microfinance clients. The role involves field visits, client interactions, repayment follow-ups, and maintaining accurate records. This position plays a critical role in maintaining the financial health of the institution by minimizing loan defaults and ensuring client compliance with loan terms. Key Responsibilities: Conduct regular follow-ups with clients for loan repayment collections. Visit borrowers in the field to remind, encourage, and ensure timely repayment of dues. Negotiate repayment plans with delinquent clients, where necessary, in accordance with company policy. Monitor and track overdue payments, update recovery status, and maintain detailed records of all collections activity. Educate clients on the importance of credit discipline and maintaining a good repayment history. Work closely with the credit and operations teams to resolve payment disputes or issues. Report daily collections and recovery performance to the supervisor or branch manager. Maintain professionalism and uphold the organization’s values while dealing with clients in challenging situations. Identify and escalate high-risk accounts or potential fraud cases to the appropriate authority. Requirements: Minimum of a High School Diploma; a Bachelor's Degree in Finance, Business, or related field is an advantage. Prior experience in microfinance, field collections, or related financial services is preferred. Strong interpersonal and communication skills. Basic knowledge of loan products and microfinance operations. Ability to travel extensively and work in rural and semi-urban areas. Honest, self-motivated, and goal-oriented. Proficient in local language(s); familiarity with digital collection tools is a plus. Working Conditions: Field-based role with frequent travel to client locations. May involve working under pressure to meet collection targets and deadlines. Flexibility in working hours may be required depending on client availability. Job Types: Full-time, Permanent, Fresher Pay: ₹9,000.00 - ₹15,000.00 per month Benefits: Paid time off Provident Fund Work Location: In person
Job Title: Microfinance Collection Officer Department: Collections / Credit Recovery Reports To: Branch Manager / Collections Manager Location: Patna Employment Type: Full-time Job Summary: The Microfinance Collection Officer is responsible for ensuring the timely recovery of loan repayments from microfinance clients. The role involves field visits, client interactions, repayment follow-ups, and maintaining accurate records. This position plays a critical role in maintaining the financial health of the institution by minimizing loan defaults and ensuring client compliance with loan terms. Key Responsibilities: Conduct regular follow-ups with clients for loan repayment collections. Visit borrowers in the field to remind, encourage, and ensure timely repayment of dues. Negotiate repayment plans with delinquent clients, where necessary, in accordance with company policy. Monitor and track overdue payments, update recovery status, and maintain detailed records of all collections activity. Educate clients on the importance of credit discipline and maintaining a good repayment history. Work closely with the credit and operations teams to resolve payment disputes or issues. Report daily collections and recovery performance to the supervisor or branch manager. Maintain professionalism and uphold the organization’s values while dealing with clients in challenging situations. Identify and escalate high-risk accounts or potential fraud cases to the appropriate authority. Requirements: Minimum of a High School Diploma; a Bachelor's Degree in Finance, Business, or related field is an advantage. Prior experience in microfinance, field collections, or related financial services is preferred. Strong interpersonal and communication skills. Basic knowledge of loan products and microfinance operations. Ability to travel extensively and work in rural and semi-urban areas. Honest, self-motivated, and goal-oriented. Proficient in local language(s); familiarity with digital collection tools is a plus. Working Conditions: Field-based role with frequent travel to client locations. May involve working under pressure to meet collection targets and deadlines. Flexibility in working hours may be required depending on client availability. Job Types: Full-time, Permanent, Fresher Pay: ₹9,000.00 - ₹15,000.00 per month Benefits: Paid time off Provident Fund Work Location: In person