Female Hotel Reservation executive

Hotel Reservation Executive / Agent – Key Responsibilities

• Handle Guest Reservations
• Process all incoming reservation requests via phone, email, or online booking platforms.
• Confirm bookings accurately with complete guest details (dates, room type, rates, preferences).
• Maintain Reservation Records
• Update the hotel’s reservation system (PMS) with all new, modified, or cancelled bookings.
• Ensure data accuracy and prevent duplicate or overlapping bookings.
• Coordinate with Other Departments
• Communicate guest arrivals, VIPs, and special requests to the Front Office, Housekeeping, and F&B departments.
• Ensure smooth check-in experience by aligning with the front desk team.
• Manage Room Inventory & Rates
• Monitor room availability and rate changes daily.
• Work with the Revenue or Sales team to optimize room sales and occupancy.
• Provide Guest Assistance
• Respond promptly and professionally to guest inquiries and requests.
• Offer information about room types, rates, facilities, promotions, and nearby attractions.
• Handle Payments & Billing
• Process deposits, advance payments, or pre-authorizations for confirmed bookings.
• Verify payment details as per hotel policy.
• Monitor No-Shows and Cancellations
• Track no-shows and cancellations daily, applying hotel policies (charges, refunds, etc.) appropriately.
• Ensure Quality and Standards
• Follow hotel reservation procedures and maintain service quality.
• Handle guest complaints politely and escalate issues to management if needed.
• Upselling & Cross-Selling
• Promote higher room categories or special packages to maximize revenue.
• Reports & Documentation
• Prepare daily, weekly, and monthly reservation reports (occupancy, revenue forecast, cancellations, etc.).

Job Type: Full-time

Pay: ₹24,000.00 - ₹28,000.00 per month

Work Location: In person