Female Customer Service Representative

Job Title: Customer Service Representative (Female)
Location: FitClub, Gurgaon (Sushant Lok Phase 1 & Golf Course Road)
Industry: Fitness & Wellness

About FitClub
FitClub is one of Gurgaon’s premium fitness destinations, offering world-class facilities, expert trainers, and a customer-focused experience. We are looking for a dynamic and customer-oriented female professional to join our front-line team.

Key Responsibilities

• Greet and welcome members and guests with professionalism and warmth.
• Handle member inquiries, concerns, and requests promptly and effectively.
• Assist with membership queries, renewals, and service-related information.
• Maintain accurate records of customer interactions and feedback.
• Ensure smooth coordination between members and internal teams (trainers, sales, and operations).
• Support in handling front desk operations, scheduling, and daily reporting.
• Uphold FitClub’s service standards by creating a positive and engaging member experience.

Requirements

• Female candidates only.
• Graduate or pursuing graduation.
• 1–3 years of experience in customer service, hospitality, aviation, or a similar industry preferred.
• Strong communication and interpersonal skills.
• Presentable, confident, and customer-focused.
• Ability to multitask and handle responsibilities with efficiency.

Compensation
₹30,000 – ₹35,000 per month (depending on experience and skills).

Why Join FitClub?

• Be part of a growing premium fitness brand.
• Work in a professional and engaging environment.
• Opportunity for career growth within the fitness and wellness industry.

Contact Details
Email: hr@fitclub.in

Job Type: Full-time

Pay: ₹10,998.77 - ₹25,000.00 per month

Ability to commute/relocate:

• Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• What is your current in hand salary?

Location:

• Gurugram, Haryana (Preferred)

Work Location: In person