Female Customer Feedback Executive

A Customer Feedback Executive in the automobile industry is a role focused on managing and improving customer satisfaction. This involves interacting with customers, handling feedback, resolving issues, and ultimately building brand loyalty. They act as a bridge between the customer and the company, ensuring a positive customer experience throughout the sales and after-sales process. Some job sites say these roles are also referred to as Customer Relationship Executives (CRE) or Customer Care Executives. Key Responsibilities:

• Customer Interaction: Responding to customer inquiries, addressing complaints, and providing product information.
• Feedback Collection: Gathering feedback through various channels like surveys, social media, and direct interactions.
• Issue Resolution: Investigating and resolving customer issues, escalating complex problems when necessary.
• Relationship Building: Fostering positive customer relationships and promoting brand loyalty.
• Data Analysis: Analyzing customer feedback to identify trends and areas for improvement.
• Reporting: Preparing reports on customer feedback and service performance.
• Process Improvement: Working with other departments to improve processes and enhance the overall customer experience.

Essential Skills:

• Communication Skills:Excellent verbal and written communication skills are crucial for interacting with customers and conveying information effectively. Indeed says
• Interpersonal Skills:Empathy, patience, and active listening are essential for understanding and addressing customer needs. Indeed says
• Problem-Solving Skills:The ability to analyze situations, identify root causes, and develop effective solutions is vital.
• Product Knowledge:A good understanding of the automobile products and services is necessary for providing accurate information and resolving issues.
• Technical Skills:Proficiency in using customer relationship management (CRM) systems and other relevant software is often required.

Job Type: Full-time

Pay: ₹14,294.17 - ₹28,256.38 per month

Benefits:

• Cell phone reimbursement
• Paid sick time
• Paid time off
• Provident Fund