FCI:RCU Regional Onboarding Team

About Department :

Ficial Crime Intelligence (FCI) department has been created to enhance the Bank s capabilities in prevention, detection and response to frauds against the Bank as well as our customers This a centralized team that will focus on ensuring there is a strong feedback loop of learnings into improvement in practices, models and customer journeys, develop analytics and technological capabilities as a competitive advantage and deepen our focus on training to ensure fraud prevention at the frontline With these objectives in mind, a new department Ficial Crime Intelligence has been created with the Fraud Control Unit (FCU) and Digital Transaction Monitoring (DTM) being housed under the FCI department to ensure greater synergies

:

The Fraud Control Unit (RCU) Regional Onboarding Team is responsible for detecting fraud by ensuring detailed optimal investigation through sampling of cases, managing agencies and by conducting thorough verification

Ensure completion of Contact Point Verification & Land Records Verification (wherever applicable as per the designated sampling percentage) of prospective merchants, tractor loan borrowers and other Retail Agri borrowers within the designated TAT

Responsible for sampling of cases as a percentage of the total cases to ensure compliance

Responsible for agency management to organize the business and manage operations more effectively

Qualifications:

Graduation/ Post-Graduation from a recognized institute

Role Proficiencies:

Knowledge and understanding of Collection and Market Dynamics

Knowledge of regulatory guidelines and norms

Should possess operational and system knowledge

Good communication (both verbal and written) skill in both English and the local language

Ability to manage complex client situations

Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment

Ability to handle pressure and meet deadlines