FCI:RCU Regional Onboarding Team

Job Title: Senior Manager - Digital Lending Platform of the Bank - PL Assisted /BL

About Department:

Financial Crime Intelligence (FCI) department has been created to enhance the Bank's capabilities in prevention, detection and response to frauds against the Bank as well as our customers. This a centralized team that will focus on ensuring there is a strong feedback loop of learnings into improvement in practices, models and customer journeys, develop analytics and technological capabilities as a competitive advantage and deepen our focus on training to ensure fraud prevention at the frontline. With these objectives in mind, a new department Financial Crime Intelligence has been created with the Fraud Control Unit (FCU) and Digital Transaction Monitoring (DTM) being housed under the FCI to ensure greater synergies.

About the team:

The Fraud Control Unit Prevention team is responsible for preventing origination/ onboarding frauds by ensuring detailed reviews at customer / corporate onboarding / listing stage through data analytics and physical verifications.

Employment type:

Grade:

Posted branch:Axis House Noida

Role Overview: Senior Manager -

This role is pivotal in fraud prevention during customer onboarding. The Manager will oversee case sampling, agency coordination, and verification processes to ensure robust fraud control mechanisms are in place.

Key Responsibilities:

• Manage the Digital Lending platform of the Bank for different products.
• Conduct screening, sampling, and verification of cases as per designated criteria within defined Turnaround Time (TAT).
• Ensure compliance with fraud prevention protocols and regulatory standards.
• Manage external verification agencies to streamline operations and enhance efficiency.

.Monitor vendor performance through SLAs

.Conduct regular audits and reviews to ensure quality and compliance.

.Facilitate onboarding, and contract renewals for vendors.

.Managing vendor annual reviews and audit.

.Prepare and maintain dashboards and reports for FCU activities.

.Analyze trends, identify risk patterns, and present actionable insights to senior leadership

.Ensure data accuracy and timely reporting to relevant departments.

.Review and validate vendor billing data.

.Ensure billing accuracy in line with agreed terms and service delivery.

.Coordinate with finance and procurement teams for timely payments and issue resolution.

• Collaborate with internal stakeholders to improve fraud detection processes.

Qualifications:

• Graduate or Postgraduate from a recognized institution.
• Professional certifications like CFE (Certified Fraud Examiner) would be preferred.

.Around 10 years of experience in Investigation, fraud control within the banking or financial services sector.

Role Proficiencies and skills:

• Strong understanding of digital fraud prevention techniques and market dynamics.
• Understanding of Business loan products and the Frauds associated with it.
• Experience in digital case processing related to fraud control.
• Familiarity with regulatory guidelines and compliance norms.
• Operational and system knowledge relevant to fraud management.
• Excellent communication skills in English and the local language.
• Ability to manage complex client scenarios and dynamic priorities.
• Risk management capabilities for self and team.
• Resilience under pressure and ability to meet deadlines.