F&B Service Training Manager

Role & responsibilities

1.

• Introduce new hires to company policies, culture, and procedures.
• Ensure a smooth transition into their role, making them aware of their responsibilities and expectations.

2.

• Educate staff on menu items, ingredients, preparation methods, and beverage offerings.
• Equip staff to answer customer queries confidently and make informed recommendations.

3.

• Train staff on effective communication, hospitality etiquette, and handling customer complaints professionally.
• Provide guidance on upselling techniques to enhance sales without compromising customer experience.

4.

• Educate staff on hygiene, sanitation, and safety standards in line with regulatory and company policies.
• Ensure compliance with food handling and storage protocols.

5.

• Train staff to maintain consistent quality in service and product presentation.
• Emphasize attention to detail to meet brand standards.

6.

• Monitor staff adherence to operational guidelines and company procedures.
• Reinforce SOPs through training and coaching sessions.

7.

• Observe staff performance to identify knowledge or skill gaps.
• Provide targeted coaching and follow-up to support improvement and professional growth.

8.

• Train senior staff on handling tasks like taking customer cake orders, billing, and inventory management.
• Empower them to manage their responsibilities efficiently and mentor junior staff.

9.

• Keep detailed records of all training sessions, attendance, and staff progress.
• Provide actionable feedback to managers regarding staff development and performance.

10.

• Observe daily operations and customer interactions to identify areas for improvement.
• Suggest practical measures to enhance operational efficiency, service quality, and overall customer satisfaction.

Preferred candidate profile

• Education:

  Diploma/Bachelor's/Masters degree in Hotel/Hospitality Management and Business Administration, Retail Management, Marketing, or a related field.

• Experience:

  5+ years of experience in retail operations, with expertise in QSR, luxury brands, or International Brand Franchise management.
• Experience of working in outlet store environments.
• A strong drive to deliver results, analytical thinking, and problem-solving abilities.
• Strong leadership, negotiation, and stakeholder management skills.
• Excellent communication and interpersonal skills, with the ability to lead diverse teams effectively.
• Ability to work in a fast-paced, high-growth environment and drive business scalability