F&B Captain

Job Description:

We are looking for a well-presented and experienced F&B Service Captain to lead the restaurant service operations at Hotel Centre Point, Shillong. The ideal candidate will be responsible for ensuring smooth day-to-day dining operations, managing the service team, and providing an outstanding guest dining experience.

Key Responsibilities:

Guest Service & Experience

• Welcome and seat guests courteously and professionally.
• Take food and beverage orders and ensure prompt, efficient service.
• Guide guests through the menu, recommend dishes, and upsell wherever appropriate.
• Handle guest complaints or concerns with professionalism and poise.

Team Leadership

• Supervise and support the service team (waiters, stewards, runners) during shifts.
• Conduct daily briefings to share menu specials, events, or service expectations.
• Monitor staff grooming, attendance, and adherence to service protocols.

Operations & Coordination

• Coordinate closely with kitchen and bar to ensure timely and correct order delivery.
• Maintain proper table setup, cleanliness, and restaurant ambiance.
• Ensure all health, hygiene, and safety standards are strictly followed.

Inventory & Billing

• Monitor inventory of crockery, cutlery, linen, and service items.
• Assist with daily billing, ensuring accuracy in the POS system.
• Support the Restaurant Manager in stock requisition and waste control.

Reports & Documentation

• Maintain shift reports, sales summaries, and incident logs as needed.
• Collect and report guest feedback for continuous improvement.

Candidate Requirements:

• Diploma or Degree in Hotel Management or equivalent.
• Minimum 2 years’ experience as a Captain or Senior Steward in a reputed hotel/restaurant.
• Good knowledge of food and beverage service styles (à la carte, buffet, etc.).
• Proficiency in English, Hindi, and local languages (Khasi/Assamese) preferred.
• Hands-on experience with POS and billing systems.
• Confident, polite, and well-groomed with strong interpersonal skills.
• Ability to lead a team and work under pressure in a busy dining environment.

What We Offer:

• Opportunity to work in a reputed hotel in the heart of Shillong.
• Supportive and professional work environment.
• Attractive salary, service charge, and staff meals.
• Career growth within the hospitality group.

Job Type: Full-time

Benefits:

• Food provided
• Health insurance
• Provident Fund

Schedule:

• Rotational shift

Supplemental Pay:

• Yearly bonus

Ability to commute/relocate:

• East Khasi Hills, Meghalaya: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 3 years (Required)

Work Location: In person