F&B Associate

Job Description

Restaurant F&B AssociateJob Responsibilities: Guest Service Excellence Welcome guests warmly and assist them with seating. Take accurate food and beverage orders and relay them to the kitchen/bar. Serve food and drinks efficiently, ensuring guest satisfaction at every step. Handle special guest requests and dietary requirements with care. Menu Knowledge Possess in-depth knowledge of the menu, daily specials, and promotions. Explain dishes, ingredients, and preparation methods to guests. Suggest pairings and upsell food and beverage items when appropriate. Cleanliness and Hygiene Maintain cleanliness of tables, chairs, floors, and service areas. Set up and clear dining tables according to restaurant standards. Follow sanitation and food safety procedures rigorously. Billing and Payment Present checks, handle payments, and return change or card slips promptly. Accurately input orders into the POS system. Reconcile transactions and assist with daily closing procedures. Coordination and Team Support Work closely with kitchen staff, bartenders, and supervisors to ensure smooth operations. Assist colleagues during peak hours to maintain service flow. Attend pre-shift briefings and participate in team meetings. Complaint Resolution Address guest complaints professionally and escalate issues to supervisors when necessary. Follow up to ensure guest satisfaction and retention. Inventory and Stocking Restock napkins, utensils, condiments, and other essentials. Inform management of low inventory or damaged supplies. Compliance and Safety Adhere to all health, safety, and hygiene regulations. Follow company policies, grooming standards, and dress codes. Job Types: Full-time, Fresher Pay: ₹18,000.00 - ₹22,000.00 per month Benefits: Health insurance Leave encashment Provident Fund Schedule: Day shift Rotational shift Supplemental Pay: Performance bonus Work Location: In person