Facility Executive - Soft Service

Role Overview: As a Facility Executive - Soft Services at JLL, you will be responsible for overseeing and managing the day-to-day soft services operations, ensuring smooth functioning of the facility, and maintaininghigh standards of service delivery for our clients.

Key Responsibilities:

Administrative Management:

• Oversee day-to-day administration, including generating reports and managing stock trackers

• Assist the Facility Manager (FM) and Assistant Facility Manager (AFM) in managing administrative functions, security issues, and facility services

• Develop and implement procedures to ensure simplification, accuracy, and reliability of FM work methods

Supply Chain and Inventory Management:

• Ensure adequate supply of consumables/materials for proper service operation

• Enter into supply and service contracts as approved by the client

• Maintain appropriate stock levels and escalate issues to ensure availability

Front Desk and Event Management:

• Oversee front desk activities and serve as the primary point of contact for reception area concerns

• Coordinate client event itineraries and F&B arrangements

• Foster teamwork and efficiency in caf operations during busy periods

Financial Management:

• Maintain appropriate levels of petty cash to support FM operations

• Process vendor invoices in alignment with Amazon finance processes

• Conduct statutory compliance checks on all vendor invoices

Quality Control and Performance Management:

• Routinely inspect all services to ensure performance measures are maintained

• Set targets to achieve maximum team performance

• Develop policies and procedures for reception-related functions

Facility Oversight:

• Conduct daily walk-arounds of the facility

• Provide after-hours facility assistance as needed

Operational Risk Management:

• Update and implement Emergency Response plans, including conducting drills

• Manage operational audits and compliance

• Escalate incidents and problems as necessary

Performance Objectives:

• Meet or exceed best practices in service provision through contracts

• Establish and adhere to policies, procedures, and compliance deadlines as advised by the Operations Manager

• Effectively manage the team to ensure high-quality service delivery

Qualifications and Skills:

• Bachelor's degree in Facility Management, Business Administration, or related field

• Proven experience in facilities management, with a focus on soft services

• Strong leadership and team management skills

• Excellent communication and interpersonal abilities

• Proficiency in MS Office and facilities management software

• Analytical and problem-solving skills

• Knowledge of health and safety regulations and best practices in facility management

• Ability to work flexibly, including after-hours when required