Facility Executive

Executive Helpdesk

Whats your ambition Is it a big goal or small steps Professional or personal Wed like to know because at JLL, we make your ambitions our business.

And if you have ambitions in Property Management, join us to be inspired by the best.

You'll work as a Executive Helpdesk, reporting into theProperty Manager.

In this varied role, your responsibilities will include but are not limited to:

• Provide Call logging services in accordance with the service guidelines.
• Receive and log complaints - Record complete details of the service requests complaints from employees of (Client). Assign Unique Identity numbers for all service requests complaints
• Work order Job cards - Generate job cards work orders for all service requests with specific tasks by assigning unique reference numbers
• Assign and Dispatch - Assign specific service provider based on the nature of request complain.
• Follow- up on completion - Close service requests by regularly following up with respective service assignee and record response times
• Occupier feedback - Communicate with requestor to ensure call closure, request status, reasoning and commit on probable timing of call closure
• Reporting - Prepare daily weekly reports on call status. Prepare monthly report on recurring calls and assist Building Engineers in job card analysis
• Ensure compliance of regulations requirements of JLL management
• Provide assistance in general administrative activities as required
• Contribute to the Monthly Management Report to (Client)
• Participate in Emergency Evacuation procedures including crisis management and business continuity.
• Manage all Health and Safety issues and actively participate in Health and Safety reviews
• Assist with the re-sourcing of other aspects of Jones Lang LaSalles operation as required
• Perform other duties as required by Jones Lang LaSalle and (Client)
• Work closely with Administration in relation to the payment of invoices
• Work closely with Engineering and Properties in relation to the completion of work orders/ contractor management and agreed operational procedures

Sound like the job youre looking for Before you apply, its also worth knowing what we are looking for:

Education and experience

Any Bachelors degree. youll need between Two and Four years experience in Facility (OR) Property Management. A working knowledge of any major vertical industry will also be very helpful.

An eye for detail

Youll have an eye for detail and an ability to analyse qualitative and quantitative information and translate this into strategic deliverables.

Great organisational skills

Youll have great time management and organisational skills, and be good at meeting deadlines in a fast-paced work environment and adapting to your teams or clients changing requirements.