F&A Senior Admin Assistant

Before you apply to a job, select your language preference from the options available at the top right of this page.

Job Description:

Team Name: Brexit

F&A Senior Admin Assistant

Shift Mid Shift

Grade - 7

Job Summary

The F&A Senior Admin Assistant will be responsible for daily/weekly/monthly tasks to be performed within the agreed deadlines. The position requires a thorough understanding of above-mentioned processes and will need to coordinate with the offshore team to complete all the tasks which are within scope of the Pune team. He/she will be responsible for validating adjustments in the system and providing inputs to improve overall process deliverables. He/she must responsibly coordinate and work together in a team.

Key Accountabilities

• Discount Calculation
• Hands on CEC Salesforce application
• Audit of billing and various reports
• Research customers shipping information to determine the root cause of discrepancy.
• When cause of discrepancy is identified, problem solving, analytical skills will be used to determine appropriate course of action.
• Detailed emails may be required for proper documentation
• Use of various software packages may be needed for processing of adjustments for invoices
• Proactive follow up with internal and external customers may be needed to eliminate future discrepancies.
• Process corrections timely and accurately utilizing proper methods.
• Must meet above minimum acceptable requirements for both quantity and quality elements on a consistent basis.
• Providing customer specific information.
• Calculate and process large and complex adjustments with appropriate reasoning and research skills.
• Europe Billing experience preferred.

Skills Necessary

• Excellent written and verbal communication skills.
• Excellent interpersonal skills.
• Analytical & Problem-solving skills.
• Must possess advanced reasoning and research skills.
• Decision making skills.
• Excellent typing speed for data entry.
• Must be customer focused.
• Need to comprehend and cater to respective email requests accordingly.
• Eye for detail and must meet stiff deadlines.
• Self-driven.
• Strong customer orientation to understand customer services issues.
• Knowledge of MS Office.