Export Customer Service - Deputy Manager

Job Title / Designation - Export Customer Service - Deputy Manager

Salary range - 45-50K (Handle Export Air/Sea Shipments)

Exp: - 5-10 Years

Department - Export

Job Location : New Delhi

Industry - Logistics

About the company:

Started in 1963, Company is India’s oldest and the most reputed innovative logistics solutions provider and it is approved by the Indian Banks Association (IBA) with Code No. DLI-1662,

Company is an AEO, MTO & ISO certified company. IRC is the backbone of supply chain services in India with a parallel helpdesk in Japan & Singapore.

Company is among the prestigious worldwide logistic service providers, it’s headquartered at New Delhi, India. Logistics services including Rail Cargo, Ground Cargo, Ocean Cargo, air cargo, Customs Clearance, Port Handling, Warehousing and so on.

Duties & responsibilities:

1. Customer Relationship Management:

· Build and maintain strong relationships with clients, addressing their logistics needs effectively.

· Serve as the primary point of contact for key accounts and handle their inquiries and concerns.

2. International Shipping Coordination:

· Oversee the coordination of international freight shipments, including imports and exports.

· Ensure compliance with international trade regulations, customs procedures, and documentation requirements.

3. Team Leadership:

· Lead and develop a team of customer service representatives and logistics coordinators.

· Set performance goals, conduct regular training, and provide guidance to ensure efficient operations.

4. Problem Resolution:

· Address and resolve any issues related to shipments, customs delays, and other logistics challenges.

· Act as a liaison between clients and various stakeholders in the supply chain.

5. Process Optimization:

· Continuously assess and improve customer service processes to enhance efficiency.

· Implement best practices in international freight forwarding.

6. Compliance and Documentation:

· Ensure accurate and timely completion of shipping documentation, including bills of lading, import/export declarations, and DSR.

· Stay updated on changes in international trade regulations and compliance requirements.

7. Client Communication:

· Provide clients with regular updates on the status of their shipments.

· Communicate any delays, disruptions, or changes in the shipping process promptly.

Qualifications and Experience

• Graduate

Knowledge, Skills and Abilities

· Previous experience in import/export logistics, preferably in a similar role.

· Strong knowledge of import procedures, documentation, and customs regulations.

· Familiarity with freight forwarding, carrier negotiation, and logistics management.

· Excellent organizational skills and attention to detail.

· Effective communication and interpersonal skills to liaise with internal and external stakeholders.

· Ability to work under pressure and meet tight deadlines.

· Proficiency in relevant software and systems related to import/export operations.

How to Apply:

Please send your updated resume and cover letter to madhur@adrianaa.com

Or

send a message on WhatsApp: +91 80107 68617

Job Types: Full-time, Permanent

Pay: ₹45,000.00 - ₹55,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Application Question(s):

• How many years of experience do you have as a Export Customer Service Dy. Manager ?
• Do you have experience import/export logistics ?
• How much you rate yourself in 0/10 in English communication skills because Excellent communication English required?
• Are you a Immediate Joiner?
• What is your In Hand Salary per month?

Location:

• New Delhi, Delhi (Required)

Work Location: In person