Expert - ServiceNow

Job Description

The ServiceNow Expert at GES will play a crucial role in driving digitalization at GES through Low Code application development utilizing ServiceNow Platform capabilities. Your responsibilities will develop solutions utilizing ServiceNow platform capabilities. If youre passionate about cutting-edge technology and have a strong background in developing solutions using ServiceNow, we encourage you to apply Interact with stakeholder to understand pain points and provide solution utilizing ServiceNow capabilities. Review existing service catalogues to identify end to end automation opportunities. Prove viability of the proposed solution through PoC or prototypes if required. Collaborate with Service Now platform team to understand existing platform architecture, capabilities, platform usage guidelines and align on ways of working. Perform hands on development for specific solutions as and when needed. Follow industry trend for digitalization of GBS processes utilizing ServiceNow.Build scalable applications based on business requirements. Review and follow the technical governance standard for all the deliverables from the supplier. Effectively co-ordinate with multiple teams for requirements, infrastructure needs Ensure the technical solution aligns with business goals and processes followed by platform best practices and Industry standards. Create and maintain technical req. and design docs including the design maps, use case, functional specifications. Should have excellent stakeholder management skills to understand business expectation and deliver it through multiple teams.Keep abreast of advancements in ServiceNow capabilities. Keep learning new technologies which can solve business problems.Identify the opportunity for improvement in the existing setup and provide consulting solutions with demo. Working alongside other teams, develop quick prototypes, Proof-of-concepts and Minimum-viable-products for the Automation Solutions Who you are: Education: bachelors or masters degree in computer science 7-10 years in developing & designing solutions on ServiceNow platforms. Expert knowhow of Service Now Platform Architecture, data model, different functional modules, Workflow, Integration and automation capabilities. Experienced on different ServiceNow modules like ITSM, EC, HRSD, Source to Pay, Legal service delivery, etc and platform capabilities like NowAssist, GenAI, VA, etc. Expertise in designing & building complex custom apps utilizing App Engine & Automation & Integration hub capabilities. Experienced in developing business rules, UI Policies, Client Scripts, UI Actions, ACLs, APIs, web services, Workflows, Business Rules, transform maps and scoped applications. Experienced in working with GBS function to digitalize business operations through automation & orchestrations. Secondary Skills: Analytical Thinking: Ability to identify business problems that can be addressed through Automation solutions. Collaboration: Work effectively with cross-functional teams within large and matrixed organisations. Innovation: Stay curious and explore technologies trends. Consulting & Customer centric mindset. Experience in developing solutions for GBS domains (Finance, Procurement, HR)